Part-Time Veterinary Client Experience Specialist

ethosveterinaryhealth; Sacramento (CA); On-site; USD 26,000 - 33,000; Part time

Job summary

Vista Veterinary Specialists in Sacramento, California is seeking a compassionate, organized Client Service Representative (CSR) to join our team on a part-time basis.

This role greets clients with empathy and professionalism while coordinating appointments, assisting with emergencies, processing admissions and discharges, and ensuring every client interaction reflects our commitment to exceptional patient care and outstanding customer service.

Qualifications

• Veterinary client service or veterinary medicine experience preferred.
• Excellent communication and interpersonal skills with a professional, compassionate demeanor.
• Strong organizational skills and attention to detail.
• Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced environment.

Responsibilities

• Welcome clients in a friendly, helpful, and compassionate manner.
• Process appointments, emergencies, and client requests while delivering exceptional customer service.
• Prepare, review, and maintain medical records and documentation accurately and completely.
• Educate clients about Vista Veterinary Specialists' services, policies, and procedures.
• Process patient admissions and discharges, including scheduling follow-up appointments as needed.
• Accurately process invoices and client payments.
• Update and maintain client and patient records in accordance with hospital policies and legal requirements.
• Assist with administrative tasks, including scanning, faxing, emailing, and document management.
• Support the hospital team by maintaining a positive, collaborative work environment.

Skills

Veterinary client service

Excellent communication

Strong organizational skills

Multitasking

Professional demeanor

Attention to detail

Tools

EzyVet

Job description

Vista Veterinary Specialists in Sacramento, California is seeking a compassionate, organized Client Service Representative (CSR) to join our team on a part-time basis.

This role greets clients with empathy and professionalism while coordinating appointments, assisting with emergencies, processing admissions and discharges, and ensuring every client interaction reflects our commitment to exceptional patient care and outstanding customer service.