Pet Care Client Experience Specialist

Marsveterinary; Sacramento, Northern (CA, KY); Hybrid; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid vacation/sick days

401(k)

Employee pet discounts

Job summary

VCA Mueller Pet Medical Center is seeking an experienced Client Service Representative to join our team as the face of the practice in Sacramento. The CSR will greet clients, manage appointments, discuss services and fees, and support seamless front-desk operations.

This role emphasizes professional client communication, accuracy in records, and a welcoming environment for pets and their owners within a hybrid facility.

Qualifications

• Experience in veterinary client service or healthcare front desk
• Strong communication and customer service skills
• Ability to schedule and manage appointments

Responsibilities

• Greeting clients, answering phones, and guiding owners and their pets to exam rooms
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and outreach to prospective clients
• Presenting and explaining fees, including processing payments
• Recommending, selecting, and obtaining products and services, including prescriptions
• Answering questions regarding products and services and providing general pet care guidance
• Managing medical records, charts, reports and correspondence
• Maintaining hospital cleanliness and organization inside and outside

Job description

VCA Mueller Pet Medical Center is seeking an experienced Client Service Representative to join our team as the face of the practice in Sacramento. The CSR will greet clients, manage appointments, discuss services and fees, and support seamless front-desk operations.

This role emphasizes professional client communication, accuracy in records, and a welcoming environment for pets and their owners within a hybrid facility.