Veterinary Client Services Specialist

COVE Animal Health; Northern (KY); Hybrid; USD 21,000 - 29,000; Full time

Benefits offered by this job

Team events

Paid time off

401(k) plan with employer match

Growth opportunities

Job summary

Hickory Veterinary & Specialty Hospital, part of COVE Animal Health, is seeking a Client Service Representative to support the connection between our veterinary team and pet families. This back-office role focuses on phone and email communications, scheduling, records, and coordination with hospital staff.

You will be an important voice for our hospital, ensuring accurate information and compassionate service while maintaining workflow across teams.

Qualifications

• Previous experience working with animals is required
• Excellent verbal and written communication skills
• Comfortable spending much of the day on the phone
• Organized, dependable, and self-motivated
• Compassionate and professional, especially during stressful situations

Responsibilities

• Handle a high volume of phone calls and email correspondence with professionalism and compassion
• Serve as a liaison between pet owners and hospital staff
• Communicate information accurately and help coordinate client needs
• Assist with scheduling, records, and other administrative tasks
• Address questions and concerns and escrow issues when appropriate
• Manage multiple priorities while maintaining attention to detail
• Work independently while collaborating closely with the hospital team

Skills

Communication skills

Phone handling

Organizational skills

Independent yet collaborative

Job description

Hickory Veterinary & Specialty Hospital, part of COVE Animal Health, is seeking a Client Service Representative to support the connection between our veterinary team and pet families. This back-office role focuses on phone and email communications, scheduling, records, and coordination with hospital staff.

You will be an important voice for our hospital, ensuring accurate information and compassionate service while maintaining workflow across teams.