Client Service Representative

COVE Animal Health; Northern (KY); Hybrid; USD 21,000 - 29,000; Full time

Benefits offered by this job

Team events

Paid time off

401(k) plan with employer match

Growth opportunities

Job summary

Hickory Veterinary & Specialty Hospital, part of COVE Animal Health, is seeking a Client Service Representative to support the connection between our veterinary team and pet families. This back-office role focuses on phone and email communications, scheduling, records, and coordination with hospital staff.

You will be an important voice for our hospital, ensuring accurate information and compassionate service while maintaining workflow across teams.

Qualifications

• Previous experience working with animals is required
• Excellent verbal and written communication skills
• Comfortable spending much of the day on the phone
• Organized, dependable, and self-motivated
• Compassionate and professional, especially during stressful situations

Responsibilities

• Handle a high volume of phone calls and email correspondence with professionalism and compassion
• Serve as a liaison between pet owners and hospital staff
• Communicate information accurately and help coordinate client needs
• Assist with scheduling, records, and other administrative tasks
• Address questions and concerns and escrow issues when appropriate
• Manage multiple priorities while maintaining attention to detail
• Work independently while collaborating closely with the hospital team

Skills

Communication skills

Phone handling

Organizational skills

Independent yet collaborative

Job description

JOIN OUR TEAM OF
PASSIONATE AND
DEDICATED
PROFESSIONALS!

Positions are available at all of the hospitals within the COVE Veterinary network. You’ll have the opportunity to practice the highest level of care, along with great benefits and a supportive work environment.

Explore many exciting opportunities with COVE!

COVE’s five respected regional brands offer positions for all veterinary professionals in Connecticut, Massachusetts/Rhode Island, Maine, Pennsylvania and Ohio.

Client Service Representative - Hickory Veterinary & Specialty Hospital

Norristown, PA | Full Time

Schedule: Monday–Friday, 10:00 AM–6:00 PM
Compensation: Starting at $18.00/hour

Do you love animals and have a natural talent for communication? Hickory Veterinary & Specialty Hospital (HVSH) is seeking a Client Service Representative (CSR) to support the connection between our veterinary team and the pet families we serve.

This is a back-office administrative role whereyou won't provide hands-on clinical care to patients. Instead, you'll be an important voice for our hospital, helping pet owners get the information, support, and assistance they need while keeping communication flowing with our veterinary teams.

What You’ll Do

• Handle a high volume of phone calls and email correspondence with professionalism and compassion
• Serve as a liaison between pet owners and hospital staff
• Communicate information accurately and help coordinate client needs
• Assist with scheduling, records, and other administrative tasks
• Address questions and concerns and escrow issues when appropriate
• Manage multiple priorities while maintaining attention to detail
• Work independently while collaborating closely with the hospital team

What We\'r Looking For

• Previous experience working with animals is required
• Excellent verbal and written communication skills
• Comfortable spending much of the day on the phone
• Organized, dependable, and self-motivated
• Compassionate and professional, especially during stressful situations
• Able to work independently while being a collaborative team member
• Customer service, veterinary, medical, or administrative experience is a plus

What’s in It for You?

At Hickory Veterinary & Specialty Hospital, we take care of our team in the same way we care for our patients—wholeheartedly. We offer:

• Supportive culture with social events & team-building activities
• Competitive paid time off & holiday pay
• 401(k) plan with a strong employer match
• Opportunities to learn and grow within a veterinary hospital environment

Hickory Veterinary & Specialty Hospital/ COVE Animal Health is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.