Pet Care Client Liaison & Admin Specialist

Metropolitan Veterinary Associates; Harmonville (PA); On-site; USD 51,577,000 - 59,314,000; Full time

Benefits offered by this job

Social events & team-building

Competitive PTO & holidays

401(k) employer match

Growth opportunities in veterinary

Job summary

Hickory Veterinary & Specialty Hospital seeks a Client Service Representative to connect our hospital teams with pet families. This back-office role focuses on information flow, scheduling, and administrative tasks, with a friendly, professional voice for clients.

You will handle calls and emails, coordinate client needs, and support hospital staff while maintaining accurate records and a compassionate approach in a fast-paced environment.

Qualifications

• Previous experience working with animals is required.
• Excellent verbal and written communication skills.
• Comfortable spending much of the day on the phone.
• Organized, dependable, and self-motivated.
• Compassionate and professional, especially during stressful situations.
• Able to work independently while being a collaborative team member.
• Customer service, veterinary, medical, or administrative experience is a plus.

Responsibilities

• Handle a high volume of phone calls and email correspondence with professionalism and compassion.
• Serve as a liaison between pet owners and hospital staff.
• Communicate information accurately and help coordinate client needs.
• Assist with scheduling, records, and other administrative tasks.
• Address questions and concerns and elevate issues when appropriate.
• Manage multiple priorities while maintaining attention to detail.
• Work independently while collaborating closely with the hospital team.

Skills

Animal experience

Excellent communication

Phone work

Organization

Professionalism

Team player

Customer service experience

Job description

Hickory Veterinary & Specialty Hospital seeks a Client Service Representative to connect our hospital teams with pet families. This back-office role focuses on information flow, scheduling, and administrative tasks, with a friendly, professional voice for clients.

You will handle calls and emails, coordinate client needs, and support hospital staff while maintaining accurate records and a compassionate approach in a fast-paced environment.