Veterinary Client Services Specialist

Velocity Staffing; Lexington (KY); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Employee discounts

Retirement plan

Health Insurance Compensation

Supportive Team Environment

Paid Holidays

Scrub (Work Attire) Allowance

Job summary

Nicholasville Road Animal Hospital in Lexington, KY is seeking a friendly Veterinary Client Service Representative to be the first point of contact for clients and patients.

You will greet clients, answer phones, schedule appointments, manage communications, handle payments, and support veterinarians with accurate records. This full-time on-site role offers a busy, team-oriented environment and opportunities to grow in client service for animal care.

Qualifications

• High school diploma or equivalent required.
• Previous veterinary or medical reception experience preferred.
• Excellent communication and customer service skills.
• Strong organizational and multitasking abilities.
• Comfortable working with computers and practice management software.
• Must be reliable and punctual.
• Passion for animal care and client service.

Responsibilities

• Greet clients and patients in a warm, professional manner.
• Answer multi-line phones and schedule appointments accurately.
• Manage other forms of electronic communication (Texting, Email, Fax).
• Check clients in and out, including processing payments.
• Maintain accurate medical records and client information.
• Communicate clearly with veterinarians and technical staff.
• Manage prescription and food requests.
• Keep the reception area clean and welcoming.
• Provide outstanding client education and support.

Skills

Communication

Customer service

Organization

Multitasking

Computer skills

Calm under pressure

Reliability

Punctuality

Animal care passion

Education

High school diploma or equivalent

Tools

Practice management software

Job description

Nicholasville Road Animal Hospital in Lexington, KY is seeking a friendly Veterinary Client Service Representative to be the first point of contact for clients and patients.

You will greet clients, answer phones, schedule appointments, manage communications, handle payments, and support veterinarians with accurate records. This full-time on-site role offers a busy, team-oriented environment and opportunities to grow in client service for animal care.