Recepcionista / Representante de Atención al Cliente

Velocity Staffing; Lexington (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Employee discounts

Retirement plan

Health Insurance Compensation

Supportive Team Environment

Paid Holidays

Scrub (Work Attire) Allowance

Job summary

Nicholasville Road Animal Hospital in Lexington, KY is seeking a friendly Veterinary Client Service Representative to be the first point of contact for clients and patients.

You will greet clients, schedule appointments, handle phones and messages, manage payments, and support the veterinary team while delivering outstanding customer service.

If you love animals and thrive in a fast-paced clinic, join our dedicated team in a welcoming, pet-friendly environment.

Qualifications

• High school diploma or equivalent required.
• Veterinary or medical reception experience preferred.
• Excellent communication and customer service skills.
• Comfortable with computers and practice management software.

Responsibilities

• Greet clients and patients in a warm, professional manner.
• Answer multi-line phones and schedule appointments accurately.
• Manage electronic communications (Texting, Email, Fax).
• Check clients in and out, including processing payments.
• Maintain accurate medical records and client information.
• Communicate clearly with veterinarians and technical staff.
• Manage prescription and food requests.
• Keep the reception area clean and welcoming.
• Provide outstanding client education and support.

Skills

Communication skills

Customer service

Organization

Multitasking

Computer skills

Calm under pressure

Reliability

Animal care passion

Education

High school diploma

Tools

Practice management software

Job description

Benefits:

• Paid Holidays
• Retirement Plan Matching
• Employee discounts
• Free uniforms
• Health insurance
• Paid time off

About us:

Nicholasville Road Animal Hospital is a locally owned veterinary clinic in Lexington, providing reliable care for dogs, cats, and exotics since 1982. We are proud to provide comprehensive veterinary services for all pets, including exotic animals. Our experienced team of veterinarians and staff provide expert care and personalized attention to both pets and their owners. We are located at 4570 Nicholasville Road, Lexington, KY 40515.

Position:

Client Service Representative. We are looking for a friendly, organized, and compassionate Veterinary Client Service Representative to join our team. This position is the first point of contact for our clients and patients and plays a vital role in delivering exceptional customer service while supporting our veterinary team.

If you love working with people and their pets, and thrive in a fast-paced environment, we'd love to meet you.

Responsibilities:

• Greet clients and patients in a warm, professional manner
• Answer multi-line phones and schedule appointments accurately
• Manage other forms of electronic communication (i.e. Texting, Email, Fax)
• Check clients in and out, including processing payments
• Maintain accurate medical records and client information
• Communicate clearly with veterinarians and technical staff
• Manage prescription and food requests
• Keep the reception area clean and welcoming
• Provide outstanding client education and support

Qualifications:

• High school diploma or equivalent required
• Previous veterinary or medical reception experience preferred
• Excellent communication and customer service skills
• Strong organizational and multitasking abilities
• Comfortable working with computers and practice management software
• Ability to remain calm and professional in a busy environment
• Must be reliable and punctual
• Passion for animal care and client service
• Ability to sit, stand, and walk for extended periods
• Ability to lift up to 25 pounds occasionally
• Comfortable being around dogs, cats, and other animals

Schedule:

• Monday thru Friday (with a scheduled day off during the week for a total of 4 weekdays) 7:55am - 6:00pm
• Rotating Saturdays 7:55am - 12:00pm

Benefits:

• Competitive pay
• Paid time off
• Employee discounts
• Retirement plan
• Health Insurance Compensation
• Supportive Team Environment
• Paid Holidays
• Scrub (Work Attire) Allowance