Veterinary Front Desk & Client Care Specialist

United Veterinary Care; Louisville (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Short Term Disability paid for by the?

Life Insurance

Company-Sponsored EAP (Headspace)

401K with company match

Medical Insurance Plans

Flexible Spending Account

Dental Insurance

Vision Insurance

Long Term Disability

Referral Bonus Program

DailyPay on Demand

Job summary

East Louisville Animal Hospital is seeking a Client Service Representative to deliver friendly, efficient service to clients and their pets in Louisville, KY. You will manage appointments, process payments, and educate clients on wellness plans while maintaining a welcoming lobby.

As the first point of contact, you’ll support the veterinary team, handle deposits, and assist with data entry and client communication in a busy, patient-focused practice.

Qualifications

• One year of experience in veterinary practice (or human medical practice).
• Minimum two years’ customer service experience required (retail, food and beverage, etc.).
• Computer experience (email usage, word/excel) and proficiency with front desk equipment.

Responsibilities

• Deliver exceptional customer service to pet owners in a polite and timely manner, both in person and over the phone
• Schedule and confirm appointments, record keeping and organization, provide estimates and invoices for payment
• Respond with compassion and empathy in stressful and emotional situations
• Maintain a clean, stocked, and orderly lobby and front office area
• Educate clients on wellness plans, food, and products sold in the waiting room
• Perform opening and closing procedures, end-of-day reports, and deposits
• Data Entry: records, client questionnaires, referral information, etc.
• Distribute mail
• Ensure that referral letters and lab results go to the corresponding veterinarians
• Admit patients: ensuring that the patient is weighed and all information is current
• Opportunities to learn Veterinary Assistant skills if desired

Skills

Customer service

Communication skills

Multitasking

Time management

Professional attitude

Computer skills

Tools

Fax machine

Credit card terminal

Copy machine

Postage meter

Job description

East Louisville Animal Hospital is seeking a Client Service Representative to deliver friendly, efficient service to clients and their pets in Louisville, KY. You will manage appointments, process payments, and educate clients on wellness plans while maintaining a welcoming lobby.

As the first point of contact, you’ll support the veterinary team, handle deposits, and assist with data entry and client communication in a busy, patient-focused practice.