Veterinary Client Services Specialist

Star Valley Veterinary Clinic; Hillsboro Beach (FL); On-site; USD 21,000 - 28,000; Full time

Job summary

Star Valley Veterinary Clinic is seeking a Client Service Representative to act as a liaison for clients, provide information about services, and resolve issues with accuracy and empathy. The CSR handles scheduling, records, and invoicing while maintaining high service standards and a friendly, professional demeanor.

You will use practice management software, communicate clearly with clients and team members, and support veterinarians by ensuring smooth clinic operations, patient care, and

Qualifications

• Knowledge of veterinary terminology and procedures.
• Flexible schedule, including some weekend and holiday shifts.
• Strong verbal and written communication skills, good judgment, and ability to manage stressful situations.
• Ability to work independently on assigned tasks and take direction as needed.

Responsibilities

• Receive and place calls to clients for scheduling.
• Prioritize multiple tasks in a calm, organized manner.
• Maintain client and pet records with proper documentation.
• Provide instructions, information, and invoices; schedule future appointments.
• Use hospital software to document medical records and communicate with clients and teammates.
• Manage hospital finances by handling client transactions and following cash handling procedures.
• Demonstrate excellent customer service and clear communication with clients, pets, and teammates.
• Educate clients on preventive care and hospital services.

Skills

Strong communication

Detail-oriented

Ability to handle stressful situations

Proficient computer skills

Knowledge of veterinary terminology

Tools

Veterinary practice management software

Job description

Star Valley Veterinary Clinic is seeking a Client Service Representative to act as a liaison for clients, provide information about services, and resolve issues with accuracy and empathy. The CSR handles scheduling, records, and invoicing while maintaining high service standards and a friendly, professional demeanor.

You will use practice management software, communicate clearly with clients and team members, and support veterinarians by ensuring smooth clinic operations, patient care, and