Veterinary Client Services Specialist

University of California, Davis; Davis (CA); On-site; USD 37,000 - 52,000; Full time

Job summary

UC Davis Veterinary Medical Teaching Hospital is seeking a Client Service Representative to provide essential administrative and client-facing support in a fast-paced, 24-hour environment. The role involves scheduling, admissions, medical records maintenance, billing, and handling high-volume phone systems across SAC and LAC settings.

This on-site position requires strong communication, organizational skills, and a patient-service mindset to ensure exceptional client experiences while supporting

Qualifications

• Reception experience in a veterinary or medical office setting.
• Experience using multi-line phone systems in a high-volume environment.
• Demonstrated invoicing, estimates, deposits, and payment processing with high accuracy.
• Ability to multitask, prioritize, and stay organized in a fast-paced environment.
• Proven ability to work collaboratively within a team setting.
• Strong interpersonal communication and customer service skills.

Responsibilities

• Provide front-desk client service, scheduling, and reception duties.
• Manage admissions, discharges, and maintenance of medical records.
• Handle billing, charges, and cashiering with accuracy.
• Support training and mentorship within the team.

Skills

Reception experience

Multi-line phones

Billing & payments

Customer service

Team collaboration

Communication skills

Organizational skills

Job description

UC Davis Veterinary Medical Teaching Hospital is seeking a Client Service Representative to provide essential administrative and client-facing support in a fast-paced, 24-hour environment. The role involves scheduling, admissions, medical records maintenance, billing, and handling high-volume phone systems across SAC and LAC settings.

This on-site position requires strong communication, organizational skills, and a patient-service mindset to ensure exceptional client experiences while supporting