Client Services Representative (BLANK AST 2)

University of California, Davis; Davis (CA); On-site; USD 37,000 - 52,000; Full time

Job summary

UC Davis Veterinary Medical Teaching Hospital is seeking a Client Service Representative to provide essential administrative and client-facing support in a fast-paced, 24-hour environment. The role involves scheduling, admissions, medical records maintenance, billing, and handling high-volume phone systems across SAC and LAC settings.

This on-site position requires strong communication, organizational skills, and a patient-service mindset to ensure exceptional client experiences while supporting

Qualifications

• Reception experience in a veterinary or medical office setting.
• Experience using multi-line phone systems in a high-volume environment.
• Demonstrated invoicing, estimates, deposits, and payment processing with high accuracy.
• Ability to multitask, prioritize, and stay organized in a fast-paced environment.
• Proven ability to work collaboratively within a team setting.
• Strong interpersonal communication and customer service skills.

Responsibilities

• Provide front-desk client service, scheduling, and reception duties.
• Manage admissions, discharges, and maintenance of medical records.
• Handle billing, charges, and cashiering with accuracy.
• Support training and mentorship within the team.

Skills

Reception experience

Multi-line phones

Billing & payments

Customer service

Team collaboration

Communication skills

Organizational skills

Job description

Job SummaryUnder general supervision, the Client Service Representative (CSR) provides essential administrative and client-facing support within the Veterinary Medical Teaching Hospital (VMTH). Serving as the primary point of contact for clients, referring veterinarians, clinicians, and students, the CSR delivers compassionate, professional, and efficient service in a fast-paced, 24-hour hospital environment. Responsibilities include scheduling appointments, managing admissions and discharges, maintaining accurate medical records, processing charges and payments, and responding to high-volume, multi-line phone systems. This role floats between the Small Animal Clinic (SAC) and Large Animal Clinic (LAC) as operational needs require and may involve evenings, weekends, or holidays. The CSR plays a critical role in supporting the hospital’s teaching mission while ensuring a positive client experience and facilitating high-quality patient care.

Job SummaryUnder general supervision, the Client Service Representative (CSR) provides essential administrative and client-facing support within the Veterinary Medical Teaching Hospital (VMTH). Serving as the primary point of contact for clients, referring veterinarians, clinicians, and students, the CSR delivers compassionate, professional, and efficient service in a fast-paced, 24-hour hospital environment. Responsibilities include scheduling appointments, managing admissions and discharges, maintaining accurate medical records, processing charges and payments, and responding to high-volume, multi-line phone systems. This role floats between the Small Animal Clinic (SAC) and Large Animal Clinic (LAC) as operational needs require and may involve evenings, weekends, or holidays. The CSR plays a critical role in supporting the hospital’s teaching mission while ensuring a positive client experience and facilitating high-quality patient care.

RECRUITMENT PERIOD ONE MONTH: Applicants will be screened after two weeks; and then on a weekly basis. The position can be filled prior to the apply by date.

Apply By Date10/23/2026 by 11:59 pm

Qualifications

• No Minimum License required.
• No Minimum Education required.
• Reception experience in a veterinary or medical office setting.
• Experience using multi-line phone systems in a high-volume environment.
• Demonstrated experience with invoicing, estimates, deposits, and payment processing with a high level of accuracy.
• Ability to multitask, prioritize, and remain organized in a fast-paced environment.
• Proven ability to work collaboratively within a team setting.
• Strong interpersonal communication and customer service skills to interact professionally and effectively with individuals of diverse ages, backgrounds, and perspectives.
• Ability to communicate clearly in person, by phone, and via email to gather information, resolve concerns, make referrals, and provide assistance in a courteous and positive manner.

Preferred Qualifications

• Knowledge of animal anatomy, and medical terminology to provide general information and make the appropriate referrals for both small and large animal services.
• Knowledge of VMTH policies, procedures, standards, disease processes, and scientific terminology related to admissions, records, and billing.
• Familiarity with veterinary hospital admissions, medical records, cashiering, and confidentiality requirements.
• Demonstrated conflict resolution and de-escalation skills.

Key Responsibilities

• 60% - Customer Service, Scheduling, Admissions, Phones and Medical Records
• 30% - Discharge, Billing, and Cashiering
• 10% - Training and Mentorship

Department Overview

The Veterinary Medical Teaching Hospital (VMTH) is a unit that provides medical care for patients on a 24-hour basis. We support the teaching programs throughout the School of Veterinary Medicine which has a primary objective to train professional (veterinary) students, graduate clinical students (interns and residents), and graduate academic students; and to provide veterinary services to the public.

Our Client Services team is a critical piece to the hospital to provide an excellent level of customer service for our clients and referring veterinarians. We offer compassionate and empathic support to our clients during their time of need. We have the first interaction with our clients to provide needed information to help their patient needs and to help facilitate the scheduling needs for each client. This position is part of a dedicated team who takes pride in building our client relationship bonds in order for our medical team to provide the best medical care for each patient.

Want to be part of the most innovative veterinary team in the country? We are looking for a Client Services Representative to work alongside our world leading faculty clinicians and technicians, helping them teach the next generation of veterinarians while also serving the animals and pet owners of our community.

As Part Of The Top Ranked UC Davis Veterinary Medical Teaching Hospital Team, Our Employees Are Provided With The Following Benefits:

PERSONAL LEAVE

• Vacation – earn (3) three weeks per year!
• 14 paid Holidays annually
• Sick Leave – eligible to earn up to 8 hours per month (no maximum)

COMPENSATION

• Competitive pay
• Shift Differentials

CE & Other BENEFITS

• $650 Continuing Education annual allowance
• 40 hours Paid CE annually (pro-rated based on appointment %)
• Wellness and on-site Employee Assistance Program

POSITION INFORMATION

• Salary or Pay Range: $26.72 – $37.85 (budgeted salary department: Step 1, $26.72 hourly – Step 3, $27.91 hourly)
• Salary Frequency: Hourly
• Salary Grade: STEPS
• UC Job Title: BLANK AST 2
• UC Job Code: 004723
• Number of Positions: 1
• Appointment Type: Staff: Career
• Percentage of Time: 50% Variable
• Shift (Work Schedule): Variable hours to include evenings, nights, weekends & holidays. A minimum of 20 hours per week.
• Location: Davis, Ca
• Union Representation: CX-Clerical/Admin
• Benefits Eligible: Yes
• This position is 100% on-site

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility by visiting UCnet Benefits Page or Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees.

• High quality and low-cost medical plans to choose from to fit your family's needs
• UC pays for dental and vision coverage for you and your family
• Retirement plans for eligible employees including Pension and other Retirement Saving Plans
• Supplemental insurance offered including additional life, short/long term disability, pet insurance, legal coverage, accident, critical illness and hospital indemnity
• Pregnancy and Parental Leave, Family & Medical Leave, Adoption Assistance and Pay for Family Care and Bonding for eligible employees
• Lactation Support Program and Family Care discounts and resources
• Employee Well-being resources and programming to support thriving in all aspects of employee’s lives
• On-site Employee Assistance Program including access to free mental health services
• Generous amount of paid Holidays annually as outlined in the UC Policies or Collective Bargaining Agreements
• Paid Time Off/Vacation/Sick Time as outlined in the UC Policies or Collective Bargaining Agreements
• Continuing Education (CE) allowance and Staff Education Reimbursement Program for eligible employees
• Access to free professional development courses and learning opportunities for personal and professional growth
• Public Service Loan Forgiveness (PSLF) Qualified Employer and Student Loan Debt Counseling Program for eligible employees

Physical Demands

• Standing - Occasional Up to 3 Hours
• Walking - Occasional Up to 3 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Occasional Up to 3 Hours
• Climbing (e.g., stairs or ladders) - Occasional Up to 3 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Frequent 3 to 6 Hours

Mental Demands

• Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Occasional Up to 3 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Frequent 3 to 6 Hours
• Numerical skills - Frequent 3 to 6 Hours
• Constant Interaction - Frequent 3 to 6 Hours
• Customer/Patient Contact - Frequent 3 to 6 HoursMultiple Concurrent Tasks - Frequent 3 to 6 Hours

Work Environment

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

May require working with or around areas with sick animals, hazardous materials, and/or infectious diseases, and distraught clients. Maintain a working schedule coordinated with team members including variable hours, weekends, holidays and occasional overtime, to provide coverage for a 24-hour/7 day week coverage in client services to meet operational needs. Work variable hours and occasional overtime to meet operational needs. Work in other related areas on an as needed basis.

Special Requirements – Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
• The duties or functions of this position include the handling of cash (or cash equivalents)

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we’re committed to solving life’s most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

To view the University of California’s Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks