Veterinary Call Center Administrative Coordinator

CSU Veterinary Health; Fort Collins, Northern (CO, KY); Hybrid; USD 38,000 - 44,000; Full time

Benefits offered by this job

Salary differentials for off-hours

Job summary

CSU Veterinary Health System is seeking an Administrative Coordinator – Call Center to support the veterinary hospital operations. You will handle high-volume inbound/outbound calls, schedule appointments, verify client data, and route communications to clinicians and hospital resources.

The role emphasizes accuracy, patient confidentiality, and excellent customer service in a fast-paced teaching hospital environment. Some in-person support may occur, with a focus on call center efficiency.

Qualifications

• HS diploma or GED and six months of general clerical experience.
• 12 months of forward-facing customer service experience.

Responsibilities

• Coordinate client communication and access to care by serving as the primary contact for the Small Animal Hospital and routing callers to clinicians.
• Schedule and coordinate patient appointments, verify information, and educate clients on processes and requirements.
• Manage hospital communications and information flow, routing messages and ensuring timely information exchange across specialty services.
• Maintain patient records by entering demographic information and managing electronic medical records.

Skills

Customer service

Communication

Multitasking

Education

HS diploma or GED

Tools

Online scheduling systems

Electronic medical records (EMR)

Job description

CSU Veterinary Health System is seeking an Administrative Coordinator – Call Center to support the veterinary hospital operations. You will handle high-volume inbound/outbound calls, schedule appointments, verify client data, and route communications to clinicians and hospital resources.

The role emphasizes accuracy, patient confidentiality, and excellent customer service in a fast-paced teaching hospital environment. Some in-person support may occur, with a focus on call center efficiency.