Client Service Representative

VCA Animal Hospitals; Carpinteria (CA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical/dental/vision

Paid vacation

401(k)

Pet discounts

Job summary

The Customer Service Representative role at VCA Carpinteria Veterinary Hospital is the friendly face of the practice, delivering high-quality service with care for pets and their owners. You will schedule appointments, answer questions about products and services, process payments, and support a busy 6-doctor team in a fast-paced environment in sunny Carpinteria.

We offer competitive compensation and a comprehensive benefits package, with paid vacation and employee discounts on pet care.

Qualifications

• At least one year of proven past experience helping customers.
• Excellent listening and communication skills.
• Compassion for pets and people.
• Ability to multitask in a fast-paced environment.
• Basic understanding of payments and client education.

Responsibilities

• Ability to multitask in a fast-paced environment.
• Scheduling and confirming appointments.
• Recommending and obtaining products and services, including prescriptions.
• Educating clients on general pet care.
• Placing outbound calls for follow-ups and outreach.
• Presenting and explaining fees and processing payments.
• Answering questions about services.
• Managing medical records, charts and correspondence.

Skills

Customer service

Communication

Multitasking

Compassion for pets

Education

High School Diploma/GED

Job description

Customer Service Representative

Welcome to our sunny little beach town of Carpinteria!

VCA Carpinteria Veterinary Hospital has been providing exceptional veterinary service and patient care to this community for over 40 years. We are a busy 6 doctor practice working Monday through Saturday. We take a lot of pride in what we do and are looking for a motivated individual who is willing to work with a strong team of individuals in a fast paced environment.

Our Client Service Representatives provide high-quality and exceptional customer service at all times.

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer’s trust and confidence in our abilities.

ESSENTIAL FUNCTIONS:

• Ability to multitask in a fast-paced environment
• Scheduling and confirming appointments
• Recommending, selecting, and obtaining products and services, including prescriptions
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Answering questions regarding our services
• Managing medical records, charts, reports and correspondence

QUALIFICATIONS:

• At least one year of proven past experience helping customers
• High School Diploma/GED or equivalent
• Excellent listening and communication skills
• Compassion for pets and people—as well as awareness and understanding of others’ reactions
• Proven decision-making skills to choose the most appropriate course of action
• The ability to integrate new information into problem-solving

BENEFITS:

We offer competitive compensation along with a comprehensive benefits package, including, medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts and more!

At VCA we are committed to diversity, equity and inclusion and want to be a place where a diverse mix of talented people want to come, stay and do their best work.

This position pays $18.00 - $25.00, dependent on experience, education, certification

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com