Pet Care & Client Experience Specialist

VCA Animal Hospitals, Inc; Carpinteria (CA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical/dental/vision

Paid vacation

401(k)

Pet discounts

Job summary

The Customer Service Representative role at VCA Carpinteria Veterinary Hospital is the friendly face of the practice, delivering high-quality service with care for pets and their owners. You will schedule appointments, answer questions about products and services, process payments, and support a busy 6-doctor team in a fast-paced environment in sunny Carpinteria.

We offer competitive compensation and a comprehensive benefits package, with paid vacation and employee discounts on pet care.

Qualifications

• At least one year of proven past experience helping customers.
• Excellent listening and communication skills.
• Compassion for pets and people.
• Ability to multitask in a fast-paced environment.
• Basic understanding of payments and client education.

Responsibilities

• Ability to multitask in a fast-paced environment.
• Scheduling and confirming appointments.
• Recommending and obtaining products and services, including prescriptions.
• Educating clients on general pet care.
• Placing outbound calls for follow-ups and outreach.
• Presenting and explaining fees and processing payments.
• Answering questions about services.
• Managing medical records, charts and correspondence.

Skills

Customer service

Communication

Multitasking

Compassion for pets

Education

High School Diploma/GED

Job description

The Customer Service Representative role at VCA Carpinteria Veterinary Hospital is the friendly face of the practice, delivering high-quality service with care for pets and their owners. You will schedule appointments, answer questions about products and services, process payments, and support a busy 6-doctor team in a fast-paced environment in sunny Carpinteria.

We offer competitive compensation and a comprehensive benefits package, with paid vacation and employee discounts on pet care.