Veterinary Client Service Representative

Thrive Pet Care; Lyndhurst (OH); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Health insurance

401k

Job summary

Lyndhurst Animal Clinic in Lyndhurst, OH is hiring a Full-Time Veterinary Client Service Representative to welcome clients and their pets with warmth and professionalism. You’ll handle calls, schedule appointments, process payments, and maintain accurate records in our EMR system while supporting a compassionate team.

This role requires solid customer service skills, strong communication, and the ability to multitask in a busy clinic environment.

Qualifications

• Previous customer service experience required; veterinary or medical reception experience strongly preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills and the ability to multitask in a busy environment.
• Dependability, punctuality, and a strong work ethic.
• A positive attitude and willingness to learn.

Responsibilities

• Greet clients and their pets with warmth, compassion, and professionalism.
• Answer incoming calls, schedule appointments, and assist with client questions and concerns.
• Manage patient check-ins and check-outs, process payments, and review invoices and estimates with clients.
• Maintain accurate client and patient information in our electronic medical records system.
• Coordinate prescription refill requests, medical records, and other client communications.

Skills

Customer service

Communication

Multitasking

Punctuality

Team player

Job description

Description

Veterinary Client Service Representative

Lyndhurst Animal Clinic

Full-time

Lyndhurst, OH

Lyndhurst Animal Clinic is now hiring a Full Time Client Service Representative for our AMAZING team! Job Overview: The Client Service Representative is responsible for cultivating a productive work environment and maintaining a safe, neutral atmosphere for clients and patients through the application of the hospital’s core values. A successful candidate will work in a fast-paced environment and be expected to possess strong customer service skills. Why work at Lyndhurst Animal Clinic? Lyndhurst Animal Clinic is proud to serve Lyndhurst, OH and surrounding areas. For more than 35 years, Lyndhurst Animal Clinic has been committed to providing the best care for clients and their pets. Our staff and our location have continued to grow over the years to help meet your needs. Together with our excellent support staff, our three veterinarians provide full service medical and surgical expertise.

Qualifications

• Previous customer service experience required; veterinary or medical reception experience strongly preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills and the ability to multitask in a busy environment.
• Dependability, punctuality, and a strong work ethic.
• A positive attitude and willingness to learn.
• Ability to remain calm, professional, and compassionate under pressure.
• Strong attention to detail and problem-solving abilities.
• Comfortable using computers and learning new software.
• A team player who is willing to step in and help wherever needed.

Responsibilities

• Greet clients and their pets with warmth, compassion, and professionalism.
• Answer incoming calls, schedule appointments, and assist with client questions and concerns.
• Manage patient check-ins and check-outs, process payments, and review invoices and estimates with clients.
• Maintain accurate client and patient information in our electronic medical records system.
• Coordinate prescription refill requests, medical records, and other client communications.
• Recognize urgent patient concerns and promptly communicate them to the medical team.
• Work closely with veterinarians, technicians, and fellow team members to ensure smooth daily operations.
• Provide compassionate support to clients during sensitive or emotional situations.
• Keep the reception area clean, organized, and welcoming.
• Take initiative, anticipate needs, and actively contribute to the success of the team.

Benefits – our care in action

We provide benefits spread comprehensively across your mental, physical, emotional, and financial well-being designed to meet your needs as a unique individual. Some key benefits include:

• Compensation-$16-20/hr
• Paid time off including 8 weeks of full-pay parental leave, bereavement to grieve both humans and pets, and time off for new pet adoptions
• Top-quality medical, dental, and vision insurance plus health savings account and flexible spending account
• Pet perks include free exams, discounts on products and services, and more at all Thrive Pet Healthcare locations
• Generously subsidizedbackup and ongoing care supportfor children, adults, and pets
• Mental health benefits including coaching and therapy sessions
• 401k program
• Continuing education anddevelopment supportthrough our library offree CE coursesand paid time off to complete
• Scholarship opportunities andstudent loan supportprogram
• and so much more!

Compensation negotiable based on credentials and experience with an hourly pay rate starting at $16-20/hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.

Thrive Pet Healthcare is one of the first veterinary services offering a comprehensive continuum of care for pets’ primary, specialty, and acute needs. Through a nationwide community of over 360 veterinary providers, and an industry-leading membership program, Thrive Pet Healthcare provides personalized, accessible care through every stage of a pet’s life and health. Founded by veterinarians, the organization provides industry-first benefits for practice staff while elevating privately held veterinary hospitals with innovative service and technology solutions. By focusing on the needs of care providers and professional collaboration, Thrive Pet Healthcare is supporting the well-being of the industry and raising the national bar for veterinary excellence.

For more details about our hospital check out our website: https://www.thrivepetcare.com/locations/ohio/lyndhurst/lyndhurst-animal-clinic

Apply today! We look forward to hearing from you!