Veterinary Client Services Coordinator

Resurgence Veterinary Mobility; Tennessee; On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Wellness resources

Bonus based on performance

Health insurance

Paid time off

Parental leave

Vision insurance

Employee Assistance Program

Paid holidays

PTO

Job summary

Resurgence Veterinary Mobility is seeking a Client Service Representative to support clients and their pets throughout care. The role focuses on front-desk excellence, appointment coordination, and collaboration with the rehabilitation team to deliver high-quality patient care.

Candidates should have at least one year in customer service or admin, strong communication, and comfort with fast-paced environments.

Qualifications

• At least one year of experience in a customer service or administrative role.
• Strong verbal and written communication skills.
• Excellent multitasking and organizational abilities.
• Proficiency in Microsoft Office; experience with practice management software preferred.
• Ability to work effectively in a fast-paced environment.

Responsibilities

• Greet clients and pets by name and provide a welcoming front desk experience.
• Manage schedules, resolve booking conflicts, and confirm appointments.
• Maintain accurate and organized patient records within our practice management software.
• Assist with client inquiries about services, prescriptions, and billing.
• Process payments, prepare invoices, and follow up on overdue accounts.
• Ensure client-facing areas are clean, organized, and well-maintained.
• Collaborate with our rehab team to deliver top-notch patient care.
• Assist with rehabilitation treatment modalities and evaluations.

Skills

Customer service

Communication

Multitasking

Organization

Microsoft Office

Practice software

Tools

Microsoft Office

Practice management software

Job description

Resurgence Veterinary Mobility is seeking a Client Service Representative to support clients and their pets throughout care. The role focuses on front-desk excellence, appointment coordination, and collaboration with the rehabilitation team to deliver high-quality patient care.

Candidates should have at least one year in customer service or admin, strong communication, and comfort with fast-paced environments.