Veterinary Front Desk Lead — Elevate Client Care

Resurgence Veterinary Mobility; Decatur (GA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive Salary

Professional Growth

Work/Life Balance

A Comprehensive Benefits Package

Investment in Your Future

Additional Perks: EAP, PTO, holidays,

Job summary

Resurgence Veterinary Mobility in Georgia seeks a Lead Client Service Representative to guide front desk operations and elevate client experiences. You will lead a CSR team, ensure smooth daily operations, and support practice growth.

This role emphasizes leadership, client satisfaction, and efficiency in a veterinary rehabilitation setting, offering growth opportunities and a strong benefits package.

Qualifications

• At least two years of experience in veterinary reception or client service.
• Strong communication skills with focus on client satisfaction.
• Proficiency in practice management software and Microsoft Office Suite.
• Exceptional organizational skills and attention to detail.
• Ability to manage a team and provide constructive feedback.

Responsibilities

• Client Service Management: Supervise the front desk team to ensure positive client experiences.
• Team Leadership: Support recruitment, onboarding, and training of new CSRs; provide feedback and scheduling.
• Operations Management: Ensure the front desk is welcoming; manage appointments and communications.
• Finance and Administration: Reconcile transactions; audit invoices and monitor discounts.
• Marketing and Outreach: Support marketing initiatives and client education materials.

Skills

Vet reception

Team leadership

Client service

Practice management

MS Office

Organizational skills

Communication

Tools

Practice management software

MS Office

Job description

Resurgence Veterinary Mobility in Georgia seeks a Lead Client Service Representative to guide front desk operations and elevate client experiences. You will lead a CSR team, ensure smooth daily operations, and support practice growth.

This role emphasizes leadership, client satisfaction, and efficiency in a veterinary rehabilitation setting, offering growth opportunities and a strong benefits package.