Veterinary Client Service Specialist

VCA Animal Hospitals, Inc; Town of Ithaca (NY); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k)

Vacation and sick time

Pet care discounts

Career advancement

Job summary

VCA Animal Hospitals is seeking a Full-time Client Service Representative with veterinary hospital experience to join our growing team. This role focuses on delivering white glove service to clients and patients, greeting visitors, handling phone calls, scheduling, and processing payments.

Salary range $19-$21 per hour, dependent on experience. The CSR serves as the face of the hospital, educating clients on products and services while ensuring a clean and welcoming environment for every visit.

Qualifications

• Experience in a veterinary hospital setting.
• Strong customer service and communication skills.
• Ability to manage schedules and patient flow.

Responsibilities

• Greet visitors, answer phones, and guide clients and their pets to exam rooms.
• Schedule and confirm appointments.
• Place outbound calls for follow-ups and prospective clients.
• Explain fees and process payments.
• Assist clients with product and service recommendations including prescriptions.
• Educate clients on general pet care and husbandry.

Skills

Veterinary hospital experience

Job description

VCA Animal Hospitals is seeking a Full-time Client Service Representative with veterinary hospital experience to join our growing team. This role focuses on delivering white glove service to clients and patients, greeting visitors, handling phone calls, scheduling, and processing payments.

Salary range $19-$21 per hour, dependent on experience. The CSR serves as the face of the hospital, educating clients on products and services while ensuring a clean and welcoming environment for every visit.