Veterinary Client Service Representative

Thrive Pet Healthcare; San Antonio (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in veterinary care is looking for enthusiastic Customer Service Representatives to join their dynamic team. This role is pivotal in creating a welcoming atmosphere for clients and their pets, ensuring exceptional service from the moment they walk through the door. Ideal candidates will possess a blend of strong communication skills, a positive attitude, and the ability to multitask effectively in a fast-paced environment. With a commitment to excellence, this company offers a comprehensive benefits package, including health and dental coverage, 401(k) matching, and pet benefits, making it an exciting opportunity for those passionate about animal care and customer service.

Benefits

Health insurance

Dental insurance

Vision insurance

Paid parental leave

401(k) matching

Paid time off

Pet benefits

Qualifications

• Recent experience as a veterinary or medical office receptionist.
• Ability to work independently and as part of a team.

Responsibilities

• Answer phones and greet clients and patients.
• Accurately enter client information and collect payments.

Skills

Exceptional customer service

Communication skills

Self-motivated

Team player

Multi-phone line experience

Problem-solving

Tools

Microsoft Office

Standard office equipment

Job description

Thrive Pet Healthcare Specialists San Antonio is seeking Full-Time Customer Service Representatives to join our AMAZING team!

Shifts: 4 day, 10 hour shift 6pm-4am

The Customer Service Representative is the first person that a client will meet upon entering our facility and should be courteous and helpful at all times. The ideal candidate would be a positive person who can professionally treat any situation with a smile on their face.

Our ideal candidate:

1. Recent experience as a veterinary receptionist or medical office receptionist
2. Exceptional customer service and communication skills
3. Is self-motivated and able to work independently
4. Is a great team player
5. Has experience with answering multi-phone lines
6. Has basic knowledge of Microsoft Office
7. Is familiar with standard office equipment
8. Can problem-solve
9. Weekend and holiday availability

Job responsibilities include, but are not limited to:

1. Answer phones and greeting clients and patients
2. Accurately enter client information, collect payments, and print receipts
3. Maintain an individual cash box which is to be balanced at the end of each shift
4. Consistently provide exceptional customer service in a positive manner

Our benefits package is the best in the industry and includes health, dental, vision, paid parental leave, 401(k) matching, paid time off, pet benefits, and much more!