Bilingual Customer Service Representative

Harte Hanks; Saint Petersburg (FL); Remote; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a remote customer service representative, where your skills in customer service and problem-solving will shine. In this dynamic role, you'll provide essential support to clients navigating payroll services, all from the comfort of your home. With a commitment to employee growth and a comprehensive benefits package, this position offers the perfect blend of stability and opportunity. If you're ready to leverage your expertise in a fast-paced environment and make a real impact, this is the job for you!

Benefits

100% Remote Work

Provided Equipment (Laptop, Monitor, Headset)

Medical Benefits

Dental Benefits

PTO

401k Company Match

Tuition Reimbursement

Growth Opportunities

Qualifications

• Proven ability to handle high call and chat volumes with ease.
• Strong de-escalation skills and customer service experience.

Responsibilities

• Provide remote support for payroll services via phone, chat, and email.
• Document inquiries and resolutions accurately and professionally.
• Follow escalation procedures when necessary.

Skills

Customer Service Skills

Analytical Thinking

Problem-Solving

Attention to Detail

Typing Skills

CRM Experience

Multitasking

Education

High School Diploma or Equivalent

Job description

Requisition ID48115-Posted -St. Petersburg, FL (W00063)-US - Any Location-Operations-Regular

Are you looking for a remote role that can utilize your customer service skills to your maximum potential? Do people often come to you when they need assistance or guidance online? Are you comfortable multitasking in fast-paced environments? If you answered yes to any of these questions, you may be ready to become a #Hartemate!

ADP Inbound service representatives provide remote support to individuals who may need assistance with their payroll services. You will enjoy this role if you are able to think quickly and multitask while paying special attention to customer detail.

What’s in it for You?

100% Remote Work

Equipment will be provided: Laptop, second monitor, headset, mouse, keyboard

Growth opportunities

Great benefits including Medical, Dental, PTO, 401k Company Match and Tuition Reimbursement just to name a few

Join a global team with the stability of 100 years of experience and the flexibility and growth opportunities of a start-up

What You Will Do

Handle ADP customer service and technical support product related inquiries via phone, chat, and email in multiple languages

Ask probing questions and use critical thinking to determine next steps with empathy and patience

Clearly document the caller’s inquiry, troubleshooting steps taken and resolution/next steps (including routing to the proper queue)

Follow proper and professional escalation procedures

What You Bring

Ability to type quickly and accurately

Ability to handle high chat and call volumes

Strong customer service and de-escalation skills

Strong attention to detail

Analytical thinking and problem-solving

Ability to navigate multiple windows and applications to provide accurate information to end user

Ability to work flexible shifts based on business needs

Prior CRM experience

What You Will Need

Must reside in one of the following states: AR, CO, FL, GA, KS, NC, NH, NJ, OH, OK, OR, PA, TN, TX, VA

Must pass all assessments, background, and drug screening

High school diploma or equivalent

Ability to communicate through verbal and written English and Quebecois fluently

Measurements of Your Success

Agents are held to but not limited to metrics such as

Call Answer Time

(QA) Quality Scores

Who We Are

Harte Hanks is a global marketing services firm specializing in multi-channel marketing solutions that connect our clients with their customers in powerful ways. Experts in defining, executing, and optimizing the customer journey, Harte Hanks offers end-to-end marketing services including consulting, strategic assessment, data, analytics, digital, social, mobile, print, direct mail and contact center. From visionary thinking to tactical execution Harte Hanks delivers smarter customer interactions for some of the world’s leading brands.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.