Veterinary Client Service Representative

Petcarehospital; New Braunfels (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in veterinary care is seeking a dedicated Veterinary Client Service Representative to enhance client interactions and ensure a welcoming atmosphere. This role is pivotal as the first point of contact for clients, requiring a blend of veterinary knowledge and outstanding customer service skills. The ideal candidate will thrive in a fast-paced environment, managing multi-phone lines while maintaining professionalism. Join a passionate team that values growth and offers comprehensive benefits, including health insurance, 401k, and unique pet care perks. If you are self-motivated and eager to contribute to a positive team dynamic, this opportunity is perfect for you.

Benefits

Health insurance

Vision insurance

Dental insurance

401k

Paid parental leave

Pet care benefits

Development opportunities

Qualifications

• Must have veterinary medicine experience and exceptional customer service skills.
• Ability to work independently and as part of a team is essential.

Responsibilities

• Answer phones and greet clients, schedule appointments, and assist with check-in/check-out.
• Maintain organized reception area and provide exceptional customer service.

Skills

Veterinary medicine experience

Customer service skills

Communication skills

Self-motivated

Team player

Multi-phone line experience

Basic Microsoft Office knowledge

Problem-solving skills

Tools

Microsoft Office

Job description

CanyonVet New Braunfels is looking to add a full-time Veterinary Client Service Representative/Customer Service Representative to join their amazing team!

The Client Service Representative is the client’s first and last contact when calling or visiting our clinic and as such presents the professional image of the practice to callers and visitors. The CSR answers telephones, greets clients, updates client records, prepares billing and collects payments, and performs a variety of other related services.

Our ideal candidate:

• Must have vet med experience
• Exceptional customer service and communication skills
• Is self-motivated and able to work independently
• Is a great team player
• Has experience with answering multi-phone lines
• Has basic knowledge of Microsoft Office
• Is familiar with standard office equipment
• Can problem-solve

Job responsibilities include, but are not limited to:

• Answer phones and greet clients and patients
• Schedule appointments
• Assist with the check-in and check-out process
• Accurately enter client information, collect payments, and print receipts
• Update patient accounts when necessary
• Maintain an individual cash box which is to be balanced at the end of each shift
• Consistently provide exceptional customer service in a positive manner
• Maintain reception area organized and clean
• Stock pet food, retail, and office supplies
• Complete tasks as assigned

Our benefits include health, vision, dental insurance, 401k, amazing pet care benefits, paid parental leave and purr-ental leave, development and growth opportunities, and much more!