Veterinary Client Service Representative

Canyon Vet - New Braunfels; New Braunfels (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a full-time Veterinary Client Service Representative to enhance their dedicated team. This role is pivotal as the first point of contact for clients, ensuring a professional and welcoming experience. The ideal candidate will possess veterinary medicine experience and exceptional customer service skills, thriving in a dynamic environment. Responsibilities include managing phone calls, scheduling appointments, and maintaining accurate client records. Join this compassionate team and contribute to providing outstanding care and support to clients and their pets, while enjoying a range of benefits including health insurance and development opportunities.

Benefits

Health insurance

Vision insurance

Dental insurance

401k

Paid parental leave

Pet care benefits

Development and growth opportunities

Qualifications

• Experience in veterinary medicine is essential for this role.
• Exceptional customer service and communication skills are required.

Responsibilities

• Answer phones and greet clients and patients professionally.
• Schedule appointments and assist with check-in/check-out processes.
• Maintain an organized reception area and balance cash box.

Skills

Veterinary medicine experience

Customer service skills

Communication skills

Self-motivated

Team player

Multi-phone line experience

Microsoft Office knowledge

Problem-solving skills

Tools

Microsoft Office

Job description

CanyonVet New Braunfels is looking to add a full-time Veterinary Client Service Representative/Customer Service Representative to join their amazing team!

The Client Service Representative is the client’s first and last contact when calling or visiting our clinic and as such presents the professional image of the practice to callers and visitors. The CSR answers telephones, greets clients, updates client records, prepares billing and collects payments, and performs a variety of other related services.

Our ideal candidate:

• Must have vet med experience
• Exceptional customer service and communication skills
• Is self-motivated and able to work independently
• Is a great team player
• Has experience with answering multi-phone lines
• Has basic knowledge of Microsoft Office
• Is familiar with standard office equipment
• Can problem-solve

Job responsibilities include, but are not limited to:

• Answer phones and greet clients and patients
• Schedule appointments
• Assist with the check-in and check-out process
• Accurately enter client information, collect payments, and print receipts
• Update patient accounts when necessary
• Maintain an individual cash box which is to be balanced at the end of each shift
• Consistently provide exceptional customer service in a positive manner
• Maintain reception area organized and clean
• Stock pet food, retail, and office supplies
• Complete tasks as assigned

Our benefits include health, vision, dental insurance, 401k, amazing pet care benefits, paid parental leave and purr-ental leave, development and growth opportunities, and much more!