Part-Time Customer Service Representative for a Healthy Pet Treats Company

LTVplus; Brandon (FL); Remote; USD 30,000 - 50,000; Part time

Job summary

Join a dynamic team as a Part-Time Customer Service Representative for a healthy pet treats company. This role offers the chance to deliver exceptional support while working in a fast-paced, remote environment. You'll engage with customers through various channels, ensuring their needs are met with professionalism and care. Ideal candidates will have a passion for pets and customer service, along with proficiency in essential tools like ReAmaze and Google Sheets. If you're adaptable, detail-oriented, and ready to thrive in a supportive setting, this opportunity is perfect for you!

Qualifications

• 1-2 years of customer service experience required.
• Proficiency in ReAmaze and Google Sheets/Excel is essential.

Responsibilities

• Provide first-level customer service for a US-based client.
• Handle incoming emails, calls, and chats in ReAmaze.

Skills

Customer Service Experience

Attention to Detail

Decision-Making Skills

Adaptability

Written and Spoken English

Problem-Solving

Tools

ReAmaze

Google Sheets/Excel

Outlook

Teams

Shopify

Job description

Part-Time Customer Service Representative for a Healthy Pet Treats Company

Join to apply for the Part-Time Customer Service Representative for a Healthy Pet Treats Company role at LTVplus

Part-Time Customer Service Representative for a Healthy Pet Treats Company

Join to apply for the Part-Time Customer Service Representative for a Healthy Pet Treats Company role at LTVplus

Get AI-powered advice on this job and more exclusive features.

• You have over 1-2 years of experience in customer service and a passion for delivering exceptional support.
• You're proficient in using tools like ReAmaze, Google Sheets/Excel, Outlook, Teams, or Shopify for misc. admin tasks.
• You pay close attention to detail and possess sharp decision-making skills, solving problems quickly and effectively.
• Adaptability is your strength—you thrive in dynamic environments and handle diverse customer needs with positivity and professionalism.
• A quick learner who embraces challenges, you excel in fast-paced settings while maintaining focus on customer satisfaction.
• Great written and spoken English skills as well as basic knowledge of pets/pet supplies
• Fluent English with a Neutral accent
• Someone comfortable with asking questions and not making up answers
• Someone who can balance having difficult conversations with customers
• ReAmaze would be the primary platform, but the candidate might also have a need to be in Google Sheets/Excel, Outlook, Teams, or Shopify for misc. admin tasks.
  
  

F718

Is This YOU? Then We Want to Meet You!

• You have over 1-2 years of experience in customer service and a passion for delivering exceptional support.
• You're proficient in using tools like ReAmaze, Google Sheets/Excel, Outlook, Teams, or Shopify for misc. admin tasks.
• You pay close attention to detail and possess sharp decision-making skills, solving problems quickly and effectively.
• Adaptability is your strength—you thrive in dynamic environments and handle diverse customer needs with positivity and professionalism.
• A quick learner who embraces challenges, you excel in fast-paced settings while maintaining focus on customer satisfaction.
• Great written and spoken English skills as well as basic knowledge of pets/pet supplies
• Fluent English with a Neutral accent
• Someone comfortable with asking questions and not making up answers
• Someone who can balance having difficult conversations with customers
• ReAmaze would be the primary platform, but the candidate might also have a need to be in Google Sheets/Excel, Outlook, Teams, or Shopify for misc. admin tasks.
  
  

If this sounds like you, then you’re just who we’re looking for to join our team!

• Who We Are:
  
  

At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

• Your Mission Will Be To:
• First-level customer service for a US-based client, a fast-paced campaign in affiliate marketing.
• Answer incoming emails, calls, chats, and other tickets in ReAmaze.
• Update Reamaze FAQs/articles and templated responses as needed/during slower times.
• As we discover how the available hours match with the ticket volume, we may add other admin/customer care tasks as well.
• ️ Tech Checklist – Gotta Have It!
• Proficiency with platforms like ReAmaze, Google Sheets/Excel, Outlook, Teams, or Shopify for misc. admin tasks.
• A reliable computer and a high-speed internet connection to manage customer inquiries smoothly.
• A quiet, organized workspace that enables professional and efficient communication.
  
  

Must have

• ReAmaze
• Google Sheets/Excel
• Outlook
• Teams
• Shopify for misc. admin tasks.
  
  

Nice To Have

• Pet Ownership would be a big one, as well as a working knowledge of a multi-level distribution model (i.e., the manufacturer selling to a distributor who sells to a retailer who sells to a Pet Parent)
  
  

The candidate would possibly be interacting with any/all levels of that chain of customers and would need to be aware and change their tone/messaging based on who they're talking to

Ready to use your skills to deliver top-tier service in a fast-paced and supportive environment?

Click Here - Your First 30-60-90 Days at LTVplus: What to Expect

Note: Only shortlisted candidates will be contacted.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Outsourcing and Offshoring Consulting

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