Customer Service Representative

TEKsystems; Converse (TX); Remote; USD 10,000 - 60,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Viewer Experience Advocate, der die Interaktionen mit Zuschauern verbessert und deren Bedürfnisse erfüllt. In dieser spannenden Rolle werden Sie technische Unterstützung bieten, Produktempfehlungen aussprechen und zur Zufriedenheit der Zuschauer beitragen. Diese Position erfordert eine positive Einstellung, Anpassungsfähigkeit und hervorragende Kommunikationsfähigkeiten. Wenn Sie leidenschaftlich daran interessiert sind, erstklassigen Kundenservice zu bieten und Teil eines dynamischen Teams zu sein, ist dies die richtige Gelegenheit für Sie.

Benefits

Medizinische Versicherung

Zahnversicherung

Sehversicherung

401(k)

Lebensversicherung

Invaliditätsversicherung

HSA

Mitarbeiterunterstützung

PTO

Qualifications

• Mindestens ein Jahr Erfahrung im Kundenservice erforderlich.
• Fähigkeit, technische Anfragen zu lösen und Unterstützung zu bieten.

Responsibilities

• Unterstützung der Zuschauer bei Kontoverwaltung und Abrechnungsfragen.
• Empfehlung geeigneter Produkte während der Interaktionen.

Skills

Kundenservice

Windows OS

Microsoft Office

Google Docs

Kommunikationsfähigkeiten

Zeitmanagement

Digitale Streaming-Dienste

Education

High School Diploma oder GED

Tools

E-Mail

Instant Messaging-Tools

Job description

Job Description

We are actively seeking a Viewer Experience Advocate to join our dynamic Viewer Experience team. As a Viewer Experience Advocate, you will be at the forefront of our viewer interactions, playing a vital role in enhancing our brand image. Your technical expertise will be crucial as you address viewer needs, recommend suitable products, and embrace new challenges.

Your understanding of network functionality and familiarity with streaming devices will be instrumental in providing support to our viewers. You will be their go-to person for resolving technical queries and ensuring a seamless streaming experience.

This role showcases your commitment to superior customer service, driving viewer satisfaction and loyalty. You will support multiple products, systems, and regions, requiring adaptability, cross-functional skills, and a global mindset. We value diversity and encourage applicants from all backgrounds to apply.

Responsibilities

1. Assist viewers via phone and chat with account management, billing, content questions, and navigation.
2. Make product recommendations during interactions.
3. Perform other duties as assigned.
4. This is a fully remote role; candidates must live within 45 minutes of San Antonio, TX.

Skills & Qualifications

• High school diploma or GED and at least one year of customer service experience.
• Proficiency in Windows OS, Microsoft Office, and Google Docs.
• Strong communication and documentation skills.
• Ability to navigate the internet, email, and instant messaging tools.
• Familiarity with digital streaming services and devices.
• Positive attitude, adaptability, and professionalism.
• Excellent time management and accountability.
• Willingness to work 365 days a year, including holidays, with 24-hour support.
• Dependable transportation and residence within 45 minutes of San Antonio, TX.

Pay and Benefits

The pay rate is $17.75/hr. Benefits may include medical, dental, vision, 401(k), life insurance, disability, HSA, transportation, employee assistance, PTO, and more, subject to eligibility and plan specifics.

Workplace Type

Fully remote position.

Application Deadline

May 16, 2025.

About TEKsystems

TEKsystems is a leading provider of business and technology services, working with over 6,000 customers globally. We focus on strategy, design, execution, and operations to deliver business value and positive community impact. TEKsystems and TEKsystems Global Services are part of Allegis Group.