Veterinary Client Service Representative

MassVet; Philadelphia (Philadelphia County); On-site; USD 37,000 - 44,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, and vision insurance

PTO

401(k) with company match

Employee pet care discounts

Continuing education and professional 

Job summary

2nd Street Animal Hospital in Philadelphia’s Northern Liberties area is seeking a compassionate Veterinary Client Service Representative to join our AAHA-accredited, Fear Free Certified team. You’ll be the first and last point of contact, delivering exceptional client care while supporting veterinarians and staff.

As part of Innovetive Petcare, you’ll contribute to a collaborative culture with opportunities for professional growth, comprehensive benefits, and a strong team environment focused on

Qualifications

• Previous customer service experience in veterinary medicine, healthcare, hospitality, or another client-focused industry.
• Communicates with professionalism, empathy, and confidence.
• Can review patient records and communicate vet-approved recommendations with appropriate boundaries.
• Highly organized, dependable, and detail-oriented.
• Thrives in a fast-paced environment and can multitask.

Responsibilities

• Create a welcoming, compassionate experience for every client and patient.
• Answer multi-line phones, emails, and client inquiries professionally.
• Schedule wellness, sick, surgical, specialty, and referral appointments.
• Check patients in/out while maintaining accurate electronic medical records.
• Review medical records to communicate treatment plans, estimates, and discharge instructions.
• Process payments and maintain financial documentation.
• Coordinate communication between clients, veterinarians, specialists, and referring hospitals.
• Recognize when medical questions require veterinary input.
• Maintain organized medical records and document client interactions.
• Support daily hospital operations with front desk duties.
• Help foster a positive, collaborative workplace culture centered on patient care and client service.

Skills

Customer service

Professional communication

Empathy

Organized and detail-oriented

Tools

ezyVet

Job description

Veterinary Client Service Representative

Department: Receptionists

Employment Type: Full Time

Location: Philadelphia, Pennsylvania

Compensation: $18.00 - $21.00 / hour

Description

Are you passionate about pets, people, and delivering exceptional customer service?

2nd Street Animal Hospital is seeking a compassionate, organized, and customer-focused Customer Service Representative (CSR)/Veterinary Receptionist to join our growing team in Philadelphia's vibrant Northern Liberties neighborhood.

As the first and last person our clients interact with, you'll play a key role in creating an exceptional client experience while supporting our veterinarians and technicians in a collaborative, fast-paced veterinary hospital. If you enjoy building relationships, thrive in a team environment, and love helping pets and the people who love them, we'd love to meet you!

2nd Street Animal Hospital is an AAHA-accredited, Fear Free Certified®, eco-friendly veterinary hospital providing exceptional care for dogs, cats, birds, exotic pets, and small mammals. Our state-of-the-art facility offers advanced surgery, comprehensive diagnostics, preventive care, dentistry, and specialized medicine, allowing our team to practice high-quality veterinary medicine every day.

As part of Innovetive Petcare, you'll enjoy the close-knit culture of a locally trusted hospital backed by the resources, professional development, and career opportunities of a growing national veterinary network.

What You’ll Do

• Create a welcoming, compassionate experience for every client and patient.
• Answer multi-line phones, emails, and client inquiries professionally and efficiently.
• Schedule wellness, sick, surgical, specialty, and referral appointments.
• Check patients in and out while maintaining accurate electronic medical records.
• Review medical records to communicate doctor-approved treatment plans, estimates, discharge instructions, and follow-up recommendations.
• Process payments and maintain accurate financial documentation.
• Coordinate communication between clients, veterinarians, specialists, and referring hospitals.
• Recognize when medical questions require assistance from the veterinary team.
• Maintain organized medical records and document all client interactions accurately.
• Support daily hospital operations through administrative and front desk responsibilities.
• Help create a positive, collaborative workplace culture centered on outstanding patient care and client service.

What We’re Looking For

• Has previous customer service experience in veterinary medicine, healthcare, hospitality, or another client-focused industry.
• Communicates with professionalism, empathy, and confidence.
• Can accurately review patient records and communicate veterinarian-approved recommendations while understanding appropriate medical boundaries.
• Is highly organized, dependable, and detail-oriented.
• Thrives in a fast-paced environment while successfully multitasking.
• Enjoys working both independently and collaboratively.
• Has a genuine passion for animals and delivering exceptional client experiences.

• Veterinary receptionist or veterinary client service experience.
• Experience working in an animal hospital, veterinary clinic, or healthcare setting.
• Familiarity with veterinary practice management software such as ezyVet or similar systems.
• Experience scheduling appointments and managing multi-line phone systems.
• Basic knowledge of veterinary terminology.

Benefits

We believe in investing in our team members and supporting both personal and professional growth.

• Competitive compensation
• Medical, dental, and vision insurance
• Paid Time Off (PTO)
• 401(k) with company match
• Employee pet care discounts
• Continuing education and professional development opportunities
• Career advancement within Innovetive Petcare
• Supportive, collaborative team culture

Career Growth & Professional Development

We're committed to helping you build a long-term veterinary career-not just find your next job. Through our structured career development programs, Veterinary Assistants, Veterinary Technicians, and Client Service Representatives have a clear pathway for advancement with tiered skill levels, hands-on learning, mentorship, and defined career progression. Team members also receive access to atDove, an industry-leading veterinary education platform offering hundreds of courses to strengthen clinical skills, client communication, leadership, and professional development. Whether you're just starting your veterinary career or looking to advance to the next level, we'll invest in your growth every step of the way.

If you're looking for a veterinary customer service career where you can make a meaningful impact while growing professionally, we'd love to hear from you.