Client Service Representative/Receptionist - East York Veterinary Center - PA

Veterinary Innovative Partners; York (York County); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Health, Dental & Vision

401k or retirement plan

Paid time off

Paid holidays

Disability insurance

Training & development

Tuition assistance

Uniform allowance

Pet care discounts

Job summary

Veterinary Innovative Partners is seeking a dedicated Client Service Representative/Receptionist to be the first point of contact for clients at our York location. You will greet clients, schedule appointments, process payments, and support our veterinary team with professional, empathetic service.

The ideal candidate has veterinary or healthcare reception experience, excellent communication skills, and the ability to multitask in a busy environment while maintaining accurate records.

Qualifications

• Excellent interpersonal and customer service skills with a friendly and professional demeanor.
• Strong communication, both verbal and written, for effective client interaction and team collaboration.
• Ability to multitask and work in a fast-paced environment with attention to detail.
• Proficiency in using computer software, including practice management systems and Microsoft Office.
• Organizational skills to manage appointments, records, and administrative tasks.

Responsibilities

• Greet clients warmly and professionally; schedule appointments and procedures.
• Answer phone calls, address inquiries, and provide information on services and policies.
• Check-in/check-out: verify patient info, update records, and process payments.
• Coordinate follow-up appointments and provide post-operative care instructions.
• Maintain client records and handle administrative tasks in the practice management system.
• Collaborate with veterinarians and staff to ensure smooth patient flow and service.

Skills

Interpersonal skills

Customer service

Communication (oral & written)

multitasking

Microsoft Office

Practice management software

Organizational skills

Empathy

Tools

Practice management systems

Microsoft Office

Job description

We are seeking a dedicated and customer-focused individual to join our team as a Client Service Representative/Receptionist. In this role, you will be the first point of contact for our customers and play a crucial role in providing exceptional service. The ideal candidate will be an experienced Client Service Representative/Receptionist who has prior veterinary experience.

About Us:

East York Veterinary Center's mission is to provide exceptional, empathetic veterinary care. We devote ourselves fully to the wellbeing of pets and the people who love them. Our goal is to enrich our patients’ lives through conscientious, attentive and progressive treatment.

Responsibilities:

• Client Interaction and Communication:
  • Greet clients warmly and professionally, creating a welcoming and comforting atmosphere.
  • Schedule appointments, surgeries, and procedures, ensuring optimal utilization of veterinary staff and resources.
  • Answer phone calls, address client inquiries, and provide information about our services and policies.
• Check-In and Check-Out Procedures:
  • Efficiently manage client check-ins, verifying patient information, updating records, and obtaining necessary paperwork.
  • Process payments accurately and provide clients with detailed invoices and receipts.
  • Coordinate smooth check-out processes, including scheduling follow-up appointments and providing post-operative care instructions.
• Administrative Tasks and Record Keeping:
  • Maintain accurate electronic and paper records, including patient files, appointment logs, and client communication.
  • Handle administrative tasks such as filing, faxing, scanning, and data entry.
  • Manage and update client information in the practice management software.
• Client Education and Support:
  • Provide basic information about preventive care, vaccinations, and medications.
  • Assist clients with completing forms, explaining treatment plans, and addressing concerns.
• Team Collaboration:
  • Collaborate effectively with veterinarians, veterinary technicians, and support staff to ensure smooth patient flow and excellent client service.
  • Assist in coordinating appointments, procedures, and special requests.

The Client Service Representative is much more than just a receptionist. Our CSRs provide the first impression of the hospital to clients and patients. They must be warm, friendly, professional, helpful, knowledgeable, and capable of handling many tasks at once with many interruptions. This role requires an individual with knowledge of the veterinary world, critical thinking, and schedule maintenance. Individuals with a friendly and outgoing demeanor is necessary.

Qualifications:

• Excellent interpersonal and customer service skills, with a friendly and professional demeanor.
• Strong communication skills, both verbal and written, for effective client interaction and team collaboration.
• Ability to multitask and handle a fast-paced environment with attention to detail.
• Proficiency in using computer software, including practice management systems and Microsoft Office.
• Organizational skills to manage appointments, records, and administrative tasks.
• Empathy and patience when dealing with clients who may be anxious or stressed about their pets' well-being.
• Previous experience in customer service or reception, preferably in a veterinary or healthcare setting.

Benefits:

Salary $15.00-$19.00 an hour to commensurate with experience.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off
• Paid Holidays
• Short Term & Long Term Disability
• Training & Development
• Tuition assistance
• Uniform allowance
• Discounted healthcare for personal pets

Veterinary Innovative Partners (VIP) is a network of veterinarian-owned-and-operated hospitals across twelve states. VIP is guided by a mission to provide veterinarians and their teams with all the resources, mentorship, and autonomy they need to thrive personally and professionally while giving pets the best possible care.

Join the VIP family, where our team members are our top priority to ensure best-in-class personalized care, ownership and accountability, trust, and an exceptional work environment

Stay connected with VIP!

Follow Veterinary Innovative Partners on LinkedIn for the latest career opportunities, team stories, and behind-the-scenes looks at life in our hospitals.