Veterinary Client Experience Specialist

Accreditation Council for Graduate Medical Education; Philadelphia (Philadelphia County); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO

401(k) with match

Pet discounts

Continuing education

Job summary

2nd Street Animal Hospital in Philadelphia's Northern Liberties neighborhood is seeking a compassionate Veterinary Client Service Representative to join our growing team. You will be the first and last point of contact for clients, creating an exceptional experience while supporting veterinarians and technicians in a fast-paced hospital.

As part of Innovetive Petcare, you’ll enjoy a close-knit culture with opportunities for professional development and career growth within a national veterinary

Qualifications

• Customer service experience in veterinary medicine, healthcare, hospitality, or another client-focused industry.
• Professional, empathetic communication with clients.
• Organized, detail-oriented, and dependable.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Create a welcoming, compassionate experience for every client and patient.
• Answer multi-line phones, emails, and client inquiries professionally and efficiently.
• Schedule wellness, sick, surgical, and referral appointments.
• Check patients in and out while maintaining accurate electronic medical records.
• Review medical records to communicate doctor-approved treatment plans, estimates, discharge instructions, and follow-up recommendations.
• Process payments and maintain accurate financial documentation.
• Coordinate communication between clients, veterinarians, specialists, and referring hospitals.
• Recognize when medical questions require assistance from the veterinary team.
• Maintain organized medical records and document all client interactions accurately.
• Support daily hospital operations through administrative and front desk responsibilities.
• Help create a positive, collaborative workplace culture centered on outstanding patient care and client service.

Skills

Customer service

Empathy

Organization

Multitasking

Teamwork

Tools

ezyVet

Job description

2nd Street Animal Hospital in Philadelphia's Northern Liberties neighborhood is seeking a compassionate Veterinary Client Service Representative to join our growing team. You will be the first and last point of contact for clients, creating an exceptional experience while supporting veterinarians and technicians in a fast-paced hospital.

As part of Innovetive Petcare, you’ll enjoy a close-knit culture with opportunities for professional development and career growth within a national veterinary