Veterinary Receptionist / Client Service Representative

Western Veterinary Partners; Philadelphia (Philadelphia County); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Health insurance

401k with company match

Paid time off

Life insurance

Employee Assistance Program (EAP)

Job summary

Companion Pet Hospital in Philadelphia, PA, is seeking a friendly Client Service Representative to be the welcoming face of the hospital. You will manage appointments, patient flow, and client communications with compassion and professionalism.

The role requires 1+ years in customer service; veterinary receptionist experience is strongly preferred. Pulse PM software familiarity is a plus, along with a team-oriented attitude.

Qualifications

• 1+ years of experience in a customer service, reception, or client-facing role.
• Prior veterinary receptionist or veterinary hospital experience strongly preferred.
• Familiarity with veterinary terminology and appointment types.
• Proficiency in managing a multi-phone line system and assisting in-person clients.

Responsibilities

• Create exceptional client experiences and welcome clients and patients to the hospital.
• Manage appointments and daily patient flow.
• Handle multi-line phones and in-person interactions with clients.
• Process transactions and maintain accurate financial records.

Skills

Customer service

Front desk

Phone handling

Payment processing

Veterinary terminology

Pulse software

Tools

Pulse

Job description

Veterinary Receptionist / Client Service Representative

Philadelphia, PA

Companion Pet Hospital is seeking an outgoing Client Service Representative to serve as the welcoming face of our hospital.

In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

We're looking for someone who already understands the veterinary environment — the pace, the terminology, the emotional weight of caring for people's pets, and the importance of a seamless client experience from the moment the phone rings. Prior veterinary receptionist or veterinary hospital experience is strongly preferred for this role.

Schedule and compensation:

• Compensation: $17.00 – $20.00 per hour, for each hour worked
• Schedule: This is a full-time position, with a 4 x 10 schedule and availability needed Monday–Friday with rotating weekend availability.
  • Shift options include 7:00 AM–5:00 PM, 8:00 AM–6:00 PM, or 9:00 AM–7:00 PM. No on-call requirements.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 1+ years of experience in a customer service, reception, or client-facing role
• Prior veterinary receptionist or veterinary hospital experience strongly preferred — candidates with a background as a veterinary assistant, technician, or front desk team member in a clinical setting will be prioritized
• Familiarity with veterinary terminology, appointment types, and client communication in a fast-paced clinical setting is a significant advantage
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Experience working with veterinary practice management software, especially Pulse, preferred
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Why choose Companion Pet Hospital?

Companion Pet Hospital is a progressive,Fear Free certifiedsmall animal practice located in the heart of South Philadelphia. Established in 2009, the hospital has grown into a vibrant, 7-doctor team supported by experienced staff members dedicated to compassionate, high-quality care. We're continuing to grow — with some days featuring 2 to 4 doctors in appointments and another dedicated entirely to surgery. Our team is collaborative, diverse, and deeply committed to supporting each other's professional development alongside delivering exceptional medicine.

If you're looking for a practice where your skills are valued, your growth is supported, and your colleagues are genuinely invested in one another — Companion Pet Hospital is the place.

This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$17 - $20 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.