Customer Service Representative

VCA Animal Hospitals; Dover (DE); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical and dental benefits

Generous personal pet care discounts

And more!

Job summary

VCA Animal Hospitals is seeking a friendly Client Service Representative (CSR) to join our veterinary hospital team, greeting clients, guiding pets to exam rooms, and handling scheduling and payments.

If you love animals, communicate well, and thrive in a fast-paced, supportive environment, you’ll fit right in. We offer competitive compensation and benefits, including medical/dental coverage and generous employee pet discounts, with a reliable schedule.

Qualifications

• Passionate about animals and client care.
• Friendly, compassionate, and professional.
• A strong communicator who enjoys interacting with people.
• Able to multitask and remain organized in a fast-paced environment.
• A positive team player who is willing to jump in and help wherever needed.
• Reliable, responsible, and flexible.
• Someone who can maintain a good sense of humor—even on busy days!

Responsibilities

• Greeting clients and visitors; guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Making outbound calls for patient follow-ups and prospective clients.
• Explaining fees and processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering client questions regarding products and services.
• Educating clients on general animal husbandry and non-medical pet care.
• Managing medical records, charts, reports, and correspondence.
• Keeping the hospital environment clean, organized, safe, and welcoming.
• Assisting with hospital maintenance and the removal of animal waste.

Job description

Client Service Representative - Veterinary Hospital

Do you love animals, enjoy helping people, and thrive in a fun, team-oriented environment?

We are looking for an enthusiastic, dependable Client Service Representative (CSR) to join our veterinary hospital team!

Our ideal candidate genuinely enjoys working with pets and their owners and wants to be part of a fun, interactive, and supportive team. Strong communication skills, the ability to multitask in a busy environment, and a good sense of humor are highly valued.

Our nurturing, team-focused approach provides the support and training needed for motivated individuals to learn, grow, and make a meaningful difference in the overall quality of life for pets and their families.

About The Role

Our Client Service Representatives set the tone for the practice. You will play an important role in building and maintaining our clients' trust and confidence while helping the hospital run smoothly. The CSR is truly the hub around which the hospital operates!

• Providing exceptional customer service by greeting clients and visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Making outbound calls for patient follow-ups and reaching out to prospective clients.
• Presenting and explaining fees and processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering client questions regarding products and services.
• Educating clients on general animal husbandry and non-medical pet care, including heartworm prevention, housebreaking, and flea & tick control.
• Managing medical records, charts, reports, and correspondence.
• Helping maintain a clean, organized, safe, and welcoming hospital environment, both inside and outside.
• Assisting with hospital maintenance, including the removal of animal waste.

What We're Looking For

• Passionate about animals and providing excellent client care.
• Friendly, compassionate, and professional.
• A strong communicator who enjoys interacting with people.
• Able to multitask and remain organized in a fast-paced environment.
• A positive team player who is willing to jump in and help wherever needed.
• Reliable, responsible, and flexible.
• Someone who can maintain a good sense of humor—even on busy days!

A reliable and flexible schedule is a must.

What We Offer

We offer competitive compensation and great benefits for eligible employees, including:

• Medical and dental benefits
• Generous personal pet care discounts
• And more!

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com