Veterinary Client Care Coordinator

MassVet; Philadelphia (Philadelphia County); On-site; USD 37,000 - 44,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, and vision insurance

PTO

401(k) with company match

Employee pet care discounts

Continuing education and professional 

Job summary

2nd Street Animal Hospital in Philadelphia’s Northern Liberties area is seeking a compassionate Veterinary Client Service Representative to join our AAHA-accredited, Fear Free Certified team. You’ll be the first and last point of contact, delivering exceptional client care while supporting veterinarians and staff.

As part of Innovetive Petcare, you’ll contribute to a collaborative culture with opportunities for professional growth, comprehensive benefits, and a strong team environment focused on

Qualifications

• Previous customer service experience in veterinary medicine, healthcare, hospitality, or another client-focused industry.
• Communicates with professionalism, empathy, and confidence.
• Can review patient records and communicate vet-approved recommendations with appropriate boundaries.
• Highly organized, dependable, and detail-oriented.
• Thrives in a fast-paced environment and can multitask.

Responsibilities

• Create a welcoming, compassionate experience for every client and patient.
• Answer multi-line phones, emails, and client inquiries professionally.
• Schedule wellness, sick, surgical, specialty, and referral appointments.
• Check patients in/out while maintaining accurate electronic medical records.
• Review medical records to communicate treatment plans, estimates, and discharge instructions.
• Process payments and maintain financial documentation.
• Coordinate communication between clients, veterinarians, specialists, and referring hospitals.
• Recognize when medical questions require veterinary input.
• Maintain organized medical records and document client interactions.
• Support daily hospital operations with front desk duties.
• Help foster a positive, collaborative workplace culture centered on patient care and client service.

Skills

Customer service

Professional communication

Empathy

Organized and detail-oriented

Tools

ezyVet

Job description

2nd Street Animal Hospital in Philadelphia’s Northern Liberties area is seeking a compassionate Veterinary Client Service Representative to join our AAHA-accredited, Fear Free Certified team. You’ll be the first and last point of contact, delivering exceptional client care while supporting veterinarians and staff.

As part of Innovetive Petcare, you’ll contribute to a collaborative culture with opportunities for professional growth, comprehensive benefits, and a strong team environment focused on