Veterinary Client Service Representative

1st Pet Veterinary Centers, Inc.; Chandler (AZ); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

ESOP

Profit sharing

Medical, dental, vision

Paid time off

Continuing education

Pet-care discounts

Veterinary Social Work Program

Career growth

Job summary

1st Pet Veterinary Centers Chandler is seeking a Customer Service Representative to join our team in Chandler, AZ. You will welcome clients and their pets, assist with calls, appointments, payments, and provide compassionate support during emergencies and routine visits.

The role emphasizes empathy, clear communication, and teamwork with veterinarians and staff, including handling evening shifts from 3:00 p.m. to 12:00 a.m. in a busy hospital environment.

Qualifications

• Strong customer-service skills and ability to stay calm in busy settings.
• Willingness to work in a veterinary environment with emergencies.
• Proficiency with computers and scheduling software.
• Experience in customer service roles is valued.

Responsibilities

• Greet clients and their pets with warmth and professionalism.
• Answer calls, gather information, and determine next steps for the pet.
• Schedule appointments and coordinate client visits.
• Check clients in and out, process payments, and explain invoices.

Skills

Customer service

Communication

Calm under pressure

Empathy

Teamwork

Tools

Multi-line phones

Scheduling software

Billing software

Practice management software

Job description

Description

$18–$22/hour | Full-Time | Chandler

Evening Shift | Wednesday–Friday + Saturday OR Sunday | 3:00 p.m.–12:00 a.m.

LOVE HELPING PEOPLE? LOVE PETS? YOU MAY HAVE FOUND YOUR NEXT TEAM.

When a pet parent walks through our doors, you may be the first person they meet—and the person who helps them feel that they and their pet are in the right place.

As a Client Service Representative (CSR) at 1st Pet Veterinary Centers Chandler, you'll combine excellent customer service with meaningful work. You'll help pet parents through many different moments in their pet's life—from routine visits to emergencies and difficult end‑of‑life decisions.

You’ll work closely with our veterinary team to make sure clients feel welcomed, informed, and cared for throughout their experience with us.

What You’ll Do

• Welcome clients and their pets with warmth, empathy, and professionalism.
• Answer incoming calls, gather important information, and help clients determine the appropriate next step for their pet.
• Schedule appointments and coordinate client visits.
• Check clients in and out, process payments, and communicate clearly about invoices and hospital procedures.
• Keep clients informed about appointments, wait times, and next steps while coordinating with veterinarians, veterinary technicians, and fellow CSRs.
• Support worried, frustrated, or grieving pet parents with patience and compassion, including families experiencing emergencies, end‑of‑life care, and euthanasia.
• Manage phones, clients, appointments, payments, and changing priorities in a fast‑paced veterinary hospital.
• Learn and use veterinary terminology, hospital procedures, and multiple software systems to help our clients and medical team.

WHY 1ST PET?

At 1st Pet, you'll have the opportunity to build more than customer‑service experience—you can build a career in veterinary medicine while helping people and their pets when they need you most.

1st Pet Veterinary Centers is employee‑owned, giving eligible team members the opportunity to become employee‑owners and share in the success they help create.

Benefits Include

• Employee Stock Ownership Plan (ESOP)
• Profit sharing
• Medical, dental, and vision coverage after 30 days
• Paid vacation and sick time
• Continuing education and professional‑development support
• Employee pet‑care discounts
• Veterinary Social Work Program
• Opportunities to learn and grow alongside experienced veterinary professionals

You’ll join a team committed to high standards of veterinary medicine, compassionate patient care, teamwork, and a Fear Free approach.

If you’re a strong customer‑service professional who wants your work to make a meaningful difference for people and their pets, we’d love to meet you.

Requirements

WHO WE'RE LOOKING FOR

We’re looking for someone who genuinely enjoys helping people and can remain calm, compassionate, and professional in a busy veterinary environment.

You May Be a Great Fit If You

• Have strong customer‑service and communication skills.
• Can stay calm and professional when helping worried, frustrated, emotional, or grieving clients.
• Are comfortable with the realities of veterinary medicine, including emergencies, serious illness, end‑of‑life care, and euthanasia.
• Can prioritize multiple responsibilities in a fast‑paced environment while maintaining attention to detail.
• Are comfortable using computers and learning multiple software systems.
• Communicate clearly and professionally in person and over the phone.
• Are dependable, collaborative, and willing to support your teammates.
• Are comfortable working around dogs and cats in a veterinary hospital environment.
• Are available to work Wednesday–Saturday, 3:00 p.m.–12:00 a.m.

Experience

Previous veterinary experience is preferred, but not required.

Strong customer‑service experience from veterinary medicine, healthcare, hospitality, reception, retail, call centers, or other fast‑paced service environments can translate well to this role.

Experience with scheduling, multi‑line phones, payment processing, or customer‑management software is also helpful.