Veterinary Client Service Representative - Part Time

Chessie Lane Animal Hospital; Ottawa (IL); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Day-one benefits

Supportive team

Positive work environment

Growth opportunities

Competitive pay

Job summary

Chessie Lane Animal Hospital is hiring a Veterinary Client Service Representative (CSR) for a part-time role. You’ll keep the front desk running smoothly, greet pets and their humans, answer phones, schedule appointments, and help pet parents with questions, check-ins, payments and updates.

If you love animals and thrive in a fast-paced environment, you might fit right in here. We value kindness, teamwork and a positive attitude, and we offer day-one benefits along with a supportive team that

Qualifications

• Experience in customer service or reception preferred.
• Ability to multitask in a fast-paced environment.
• Strong communication and interpersonal skills.
• Friendly and professional demeanor when interacting with clients.

Responsibilities

• Greeting pets and their humans like VIPs.
• Answering phones, scheduling appointments, and keeping the day on track.
• Helping pet parents with questions, check-ins, payments and updates.
• Managing records, messages and details that keep the clinic running smoothly.
• Supporting the medical team to keep appointments flowing smoothly.

Skills

Customer service

Multitasking

Communication

Teamwork

Positive attitude

Tools

Scheduling software

Phone system

Job description

Veterinary Client Service Representative - Part Time

Client Service Representative (CSR) — Veterinary Receptionist

Looking for a job where you actually want to come to work? At Chessie Lane Animal Hospital we’re more than a vet clinic, we’re a team of animal lovers, problem-solvers, snack-bringers, chaos coordinators, and professional pet-hype people.

We’re looking for a Client Service Representative (CSR) full- time position, who can keep the front desk running smoothly while making every pet parent feel welcome, heard and cared for.

If you love animals, thrive in a fast-paced environment and can multitask without losing your cool, you might fit right in here.

What You’ll Actually Be Doing:

• Greeting pets and their humans like VIPs
• Answering phones, scheduling appointments, and keeping the day on track
• Helping pet parents with questions, check-ins, payments and updates
• Managing records, messages and all the little details that keep the clinic running smoothly
• Supporting the medical team so appointments flow efficiently
• Keeping calm during busy moments and helping stressed pets (and humans) feel comfortable
• Being the friendly face people remember when they walk through the door
• Love animalsand people
• Have strong customer service skills and a positive attitude
• Can juggle multiple tasks without getting overwhelmed
• Communicate clearly and professionally
• Are dependable, organized and team-oriented
• Bring good energy, kindness, and common sense to work every day

Bonus Points If You:

• Have veterinary, medical office or reception experience
• Know your way around scheduling software and phones

Why People Love Working Here:

• Benefits that start DAY ONE of employment, that's right day ONE
• Supportive team that genuinely has each other’s backs
• Fast-paced days that go by quickly
• Opportunities to learn and grow in veterinary medicine
• Competitive pay + employee perksA workplace that values kindness, teamwork, and good vibes
• Unlimited pet stories and occasional puppy cuddles

Whether you’ve worked in vet med before or you’re bringing strong customer service experience from another industry, we care most about your attitude, reliability, and willingness to learn.