VETERINARY CLIENT SERVICE REPRESENTATIVE

1st Pet Veterinary Centers; Phoenix (AZ); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly wage

Shift and weekend differential pay

Medical/dental/vision insurance after

Paid Vacation & Sick Time

Generous CE allowances

Generous Staff Discount

Uniforms

Short and long-term disability, life

EAP

401K options

Profit Sharing

Employee Stock Ownership Plan

Veterinary Social Work Program

Job summary

1st Pet Veterinary Centers seeks an Experienced Veterinary Client Service Representative (CSR) for Swing shifts at our NORTH VALLEY location. The CSR will be the first and last contact for clients, handling check-in/out, data entry, and payments while delivering compassionate service.

The role requires prior veterinary experience, a kind, proactive approach, and the ability to mentor others in a fast-paced practice.

Qualifications

• Has worked in the veterinary field for several years.
• Must be kind, empathetic and go above and beyond for clients and team members.
• Enjoys training and mentoring others.
• Thrives in a fast-paced environment.

Responsibilities

• Greet and check clients in and out.
• Perform data entry and process payments.
• Provide clear, compassionate client communication.
• Serve as liaison between clients and veterinarians; identify and address concerns before they escalate.

Skills

Veterinary client service experience

Empathy

Communication skills

Mentoring

Multi-tasking

Tools

Practice management software

Job description

Description

1st Pet Veterinary Centers is seeking Experienced Veterinary Client Service Representatives (CSR) for Swing shifts for our NORTH VALLEY location. 1st Pet Veterinary Centers is an employee-owned (ESOP), Emergency, Specialty, and Primary Care practice with 3 locations in the Phoenix metro area. Our mission is to offer the ultimate pet care experience by providing honest, compassionate, and unparalleled care for pets, their people, and our employees.

Our Mesa location provides Primary Care, Rehabilitation and Emergency & Urgent Care Services. We are AAHA Accredited, Certified Feline Friendly, and Certified Fear Free Practice.

We Currently Have The Following Shifts Available

• Swing (evenings typically 3:00p-12:00a)

About This Role

As a Client Service Representative (CSR) for 1st Pet Veterinary Centers, you will be the first and last person caring for the needs of our clients. Checking people in and out, data entry, receiving payment, and simply caring will be some of your core job duties. You will be expected to provide clear consistent, kind and compassionate client communication and service even when times are tough. You will need to be comfortable utilizing practice management software and other electronic systems to organize information and process payments. You should be efficient and effective, able to multi-task and act as a liaison between the client and the veterinarian. You should be proactive about recognizing potential client concerns and/or problems, and address them before they escalate.

Requirements

You have already worked in the Veterinary field for several years but are looking for new challenges and place to call your home. You are kind, empathetic and strive to go above and beyond for every client and fellow team member. You have an abundance of knowledge and experience and are passionate about training and mentoring. You enjoy a fast paced working environment.

What We Can Offer

When you join our family, you can be more than just an employee - you can be an owner! With 300 employees and 3 locations in the Phoenix Metro area we are large enough to be able to offer all the standard benefits and advancement opportunities of a large practice while offering the unique opportunity of being part of an Employee-Owned Company. We are working hard on our ownership culture where everyone at 1st Pet has a voice, as well as the satisfaction and fulfillment that comes from using their unique talents to make a positive difference in the lives of pets, pet parents and team members. We will appreciate and applaud your strengths, while helping you continue to become the best version of yourself. Our three top priorities are patients, pet parents, and our people.

• Competitive hourly wage
• Shift and weekend differential pay
• Medical/dental/vision insurance after 30 days, HSA & FSA
• Paid Vacation & Sick Time
• Generous CE allowances
• Generous Staff Discount
• Uniforms
• Short and long-term disability, life insurance plans
• EAP
• 401K options
• Profit Sharing
• Employee Stock Ownership Plan
• Veterinary Social Work Program