Client Service Representative

Riverview Animal Clinic; Birmingham (AL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Service Discounts

Uniform Allowance

Continued Education Stipend

401K

Short Term Disability

Job summary

Riverview Animal Clinic in Birmingham, AL is seeking a warm, organized Client Service Representative to greet clients and patients at the front desk, ensuring a smooth and stress-free visit. You will manage phones, emails, appointments, and patient records, while conveying information between clients and veterinary staff.

The role requires genuine empathy for both animals and owners, strong communication, and the ability to stay calm in a fast-paced environment.

Qualifications

• Genuine love for animals and empathy for pet owners.
• Strong communication skills across phone, in-person, and written.
• Calm and organized in a fast-paced environment.
• Familiarity with basic computer systems and scheduling software.
• Previous customer service experience required; veterinary or medical office experience a plus.
• High school diploma or equivalent required.

Responsibilities

• Answer phones, respond to emails, and greet clients and patients at the front desk.
• Schedule and confirm appointments and manage the clinic calendar.
• Process check-ins, update patient records, and handle billing and payment collection.
• Relay accurate medical information between clients and veterinary staff.
• Support pet owners through emotionally sensitive moments—from routine visits to end-of-life care.
• Keep the front desk and waiting area organized and welcoming.

Skills

Problem Solving

Adaptability

Effective Communication

Education

High School Diploma or Equivalent

Job description

Are you a people person who loves animals? We’re looking for a warm, organized Client Service Representative to be the welcoming face of our veterinary clinic. You’ll be the first point of contact for pet owners and their animals — and a key part of making every visit smooth and stress-free.

What You'll Do:

• Answer phones, respond to emails, and greet clients and patients at the front desk
• Schedule and confirm appointments and manage the clinic calendar
• Process check-ins, update patient records, and handle billing and payment collection
• Relay accurate medical information between clients and veterinary staff
• Support pet owners through emotionally sensitive moments — from routine visits to end-of-life care
• Keep the front desk and waiting area organized and welcoming

What We’re Looking For:

• Genuine love for animals and empathy for pet owners
• Strong communication skills — phone, in-person, and written
• Ability to stay calm and organized in a fast-paced environment
• Comfort with basic computer systems and scheduling software
• Previous customer service experience required; veterinary or medical office experience a plus
• High school diploma or equivalent required

About us:

• We have seven veterinarians and focus on exceptional patient care by offering a wide range of medical and boarding services. We provide services for companion and exotic animals! Medical services include wellness, urgent care/emergencies during daytime hours, ultrasounds, digital radiographs / digital dental radiographs, endoscopy, laser therapy, chemotherapy, orthopedics, full in-house lab, and so much more!
• RAC encourages personal and professional growth for all team members. Along with on the job training, we provide opportunities for Continued Education for further development of your skillset and knowledge!

Key Qualifications:

• Problem Solving Abilities:
  • As a CSR, you will be the first point of contact for our clients, playing a key role in ensuring their needs are met efficiently and effectively. We are seeking an individual with exceptional problem-solving skills to navigate a variety of client situations and provide solutions that prioritize the well-being of our patients.
• Adaptability:
  • Quickly assess and adapt to unforeseen challenges in a veterinary environment. Demonstrate flexibility in handling diverse client needs and unexpected situations.
• Effective Communication:
  • Clearly convey information to clients regarding treatment plans, pricing, and other relevant details. Collaborate with the veterinary team to ensure accurate and timely communication.

Schedule:

• Schedule consists of four 10-hour shifts with weekend and holiday rotation. Shifts generally are 7:00am-6:00pm, although some opening and closing shifts will be necessary. A partial kennel shift will be required once a month.

Benefits:

• We offer a generous benefit package, including:
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Paid Time Off
  • Service Discounts
  • Uniform Allowance
  • Continued Education Stipend
  • 401K
  • Short Term Disability