Pet Care Concierge: Client Services (Evening Shift)

1st Pet Veterinary Centers, Inc.; Chandler (AZ); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

ESOP

Profit sharing

Medical, dental, vision

Paid time off

Continuing education

Pet-care discounts

Veterinary Social Work Program

Career growth

Job summary

1st Pet Veterinary Centers Chandler is seeking a Customer Service Representative to join our team in Chandler, AZ. You will welcome clients and their pets, assist with calls, appointments, payments, and provide compassionate support during emergencies and routine visits.

The role emphasizes empathy, clear communication, and teamwork with veterinarians and staff, including handling evening shifts from 3:00 p.m. to 12:00 a.m. in a busy hospital environment.

Qualifications

• Strong customer-service skills and ability to stay calm in busy settings.
• Willingness to work in a veterinary environment with emergencies.
• Proficiency with computers and scheduling software.
• Experience in customer service roles is valued.

Responsibilities

• Greet clients and their pets with warmth and professionalism.
• Answer calls, gather information, and determine next steps for the pet.
• Schedule appointments and coordinate client visits.
• Check clients in and out, process payments, and explain invoices.

Skills

Customer service

Communication

Calm under pressure

Empathy

Teamwork

Tools

Multi-line phones

Scheduling software

Billing software

Practice management software

Job description

1st Pet Veterinary Centers Chandler is seeking a Customer Service Representative to join our team in Chandler, AZ. You will welcome clients and their pets, assist with calls, appointments, payments, and provide compassionate support during emergencies and routine visits.

The role emphasizes empathy, clear communication, and teamwork with veterinarians and staff, including handling evening shifts from 3:00 p.m. to 12:00 a.m. in a busy hospital environment.