Veterinary Client Service Representative

Chessie Lane Animal Hospital; Ottawa (IL); Presencial; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Benefits starting day one

Competitive pay

Employee perks

Descripción de la vacante

Chessie Lane Animal Hospital is seeking a full-time Client Service Representative to keep the front desk running smoothly and ensure every pet parent feels welcome, heard, and cared for. You’ll juggle phones, appointments, payments, and records with a positive attitude and collaborative spirit.

Ideal candidates bring strong customer service and multitasking skills, a calm demeanor in busy moments, and a genuine love for animals. Veterinary reception experience is a plus.

Formación

• Strong customer service skills and a friendly, professional demeanor.
• Ability to juggle multiple tasks in a fast-paced front-desk setting.
• Experience or interest in veterinary reception is a plus.

Responsabilidades

• Greet clients and pets warmly and manage front-desk flow.
• Answer phones, schedule appointments, and process payments.
• Maintain records and assist the medical team with check-ins and updates.

Conocimientos

Customer service

Multitasking

Communication

Organized

Team oriented

Positive attitude

Descripción del empleo

Veterinary Client Service Representative

Client Service Representative (CSR) — Veterinary Receptionist

Looking for a job where you actually want to come to work? At Chessie Lane Animal Hospital we’re more than a vet clinic, we’re a team of animal lovers, problem-solvers, snack-bringers, chaos coordinators, and professional pet-hype people.

We’re looking for a Client Service Representative (CSR) full- time position, who can keep the front desk running smoothly while making every pet parent feel welcome, heard and cared for.

If you love animals, thrive in a fast-paced environment and can multitask without losing your cool, you might fit right in here.

What You’ll Actually Be Doing:

• Greeting pets and their humans like VIPs
• Answering phones, scheduling appointments, and keeping the day on track
• Helping pet parents with questions, check‑ins, payments and updates
• Managing records, messages and all the little details that keep the clinic running smoothly
• Supporting the medical team so appointments flow efficiently
• Keeping calm during busy moments and helping stressed pets (and humans) feel comfortable
• Being the friendly face people remember when they walk through the door
• Love animalsand people
• Have strong customer service skills and a positive attitude
• Can juggle multiple tasks without getting overwhelmed
• Communicate clearly and professionally
• Are dependable, organized and team-oriented
• Bring good energy, kindness, and common sense to work every day

Bonus Points If You:

• Have veterinary, medical office or reception experience
• Know your way around scheduling software and phones

Why People Love Working Here:

• Benefits that start DAY ONE of employment, that's right day ONE
• Supportive team that genuinely has each other’s backs
• Fast-paced days that go by quickly
• Opportunities to learn and grow in veterinary medicine
• Competitive pay + employee perks
• A workplace that values kindness, teamwork, and good vibes
• Unlimited pet stories and occasional puppy cuddles

Whether you’ve worked in vet med before or you’re bringing strong customer service experience from another industry, we care most about your attitude, reliability, and willingness to learn.