Veterinary Client Experience Supervisor — Lead & Elevate Care

ethosveterinaryhealth; Austin (TX); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

401(k) with matching

Health, Dental, and Vision insurance

HSA / FSA

Life and Disability insurance

PTO and Holidays

Employee Assistance Program and Pet 할인

Professional development and tuition

Uniform stipend

Retirement plan

Job summary

Austin Veterinary Emergency & Specialty Center (AVES) seeks a Client Experience Supervisor to provide daily leadership for the Client Service Representatives. You will balance frontline supervision with operational oversight, ensuring exceptional client experiences at every stage of the patient visit.

You will coach staff, coordinate workflow, support training, and maintain SOPs while upholding AVES values in a fast-paced emergency and specialty environment.

Qualifications

• Minimum of two years in veterinary client service, healthcare client service, or hospitality leadership.
• Minimum of one year of leadership or supervisory experience.
• Strong organizational, time-management, and problem-solving skills.
• Fluent English (speaking and reading) required.

Responsibilities

• Lead and coach Client Service Representatives during shifts.
• Maintain a welcoming, organized client areas and ensure policy adherence.
• Oversee staffing, scheduling, and task delegation.
• Monitor performance metrics and identify efficiency improvements.
• Support training, onboarding, and staff development.
• Ensure confidentiality and professionalism in all interactions.

Skills

Leadership

Client service

Communication

Team supervision

Problem solving

Microsoft Office

Education

Bachelor's degree

Associate's degree

Tools

Hospital management software

MS Office

Job description

Austin Veterinary Emergency & Specialty Center (AVES) seeks a Client Experience Supervisor to provide daily leadership for the Client Service Representatives. You will balance frontline supervision with operational oversight, ensuring exceptional client experiences at every stage of the patient visit.

You will coach staff, coordinate workflow, support training, and maintain SOPs while upholding AVES values in a fast-paced emergency and specialty environment.