Client Services Representative

National Veterinary Associates; Merrimack (NH); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical health insurance

401K & Roth retirement plan

Paid time off

Holidays

Pet medical discounts

Job summary

A busy veterinary practice in Merrimack, New Hampshire, is seeking a front office team member. Responsibilities include greeting clients, answering phones, scheduling appointments, and performing client check-ins. Ideal candidates will have excellent customer service skills and a love for animals. This full-time position includes a comprehensive benefits package, working week-days with some Saturdays. Experience preferred but training is available for the right individual.

Qualifications

• Must be a terrific people-person and love working with the public.
• Experience in observing death, dying and euthanasia in small animals.
• Experience with Windows-based computer systems.
• Experience with Windows-based computer systems.

Responsibilities

• Greeting clients and patients, answering phones.
• Scheduling appointments and filling medications.
• Performing check-in and check-outs for all clients.
• Maintain cleanliness; work alongside veterinarians, kennel staff, and groomers.

Skills

Excellent customer service skills

Strong work ethic

Excellent telephone skills

Public interaction

Education

High school diploma

Courses in technician / reception training or equivalent

Tools

Windows-based computer systems

Job description

Merrimack Veterinary Hospital is a well-established 5 doctor Veterinary hospital that offers care for feline, canine, and exotic pets 6 days a week.

We have a Full Time job opening for a friendly and enthusiastic individual in our busy front office. Some of the responsibilities include greeting clients and patients, answering phones, scheduling appointments, filling medications, and admitting and discharging clients. This is not your typical receptionist position. Must be a terrific people-person, love working with the public, multi-tasker, as well as having a love for animals! We are also looking for someone who possesses outstanding customer service skills and is self-motivated.

We offer a generous compensation package for the full time position which includes: medical health insurance, 401K & Roth retirement plan, paid time off, holidays, and pet medical discounts. Compensation will commensurate with skill level and training. Full time hours, include Saturday's and nights during the week.

If you like to stay busy and you think you have the personality for our front office...we would love to have you as part of our family! We would prefer experience but we are willing to train the right person!

Our team is a fully cross-trained hospital and we are looking for a new full-time member for our growing hospital. Excellent customer services is a must and customer service experience is required. The perfect candidate will be able to work side by side with veterinarians, kennel staff, and groomers. Job expectations are to answer phones, schedule appointments, and perform check-in and check-outs for all clients. Cleaning is a huge part of every job here at the hospital and we consider it everyone's responsibility.

Work Schedule

• Generally works week-days with 1-2 scheduled Saturdays/month
• May need to fill in some week-ends, holidays, or at times of employee absence or Hospital emergency
• Remains cooperative and flexible regarding scheduling

Physical Requirements

• Must be able to lift up to forty pounds safely
• Must be able to handle dogs, cats, birds, and pocket pets with confidence and safety
• Must be able to communicate effectively with staff and clients in person and via telephone
• Must be able to endure periods of heavy workload or high stress
• Must be able to tolerate high noise levels
• Must be able to tolerate strong or unpleasant odors
• Must be able to work with frequent interruptions
• Must be able to open and close building independently

Qualifications

• Excellent customer service skills, sense of humor, strong work ethic in order to deal with varying staff, client, and animal demands
• Excellent telephone skills including use of voice mail, call forwarding and message taking
• Experience in observing death, dying and euthanasia in small animals
• Experience with Windows based computer systems

Education

• High school diploma
• Courses in technician / reception training or equivalent

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them. At NVA, we’re on a mission to improve the lives of pets and the people who love them.

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off for all eligible employees.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.