Veterinary Client Experience Specialist

Urbanpetvet; Westmont (IL); On-site; USD 34,000 - 45,000; Full time

Job summary

Urbanpetvet in Westmont, IL is seeking an Experienced Veterinary Client Service Coordinator to be the face of our hospital and keep the front desk running smoothly.

You will welcome clients and pets, manage a fast-paced day, schedule appointments, maintain accurate records, and communicate pet care clearly while delivering friendly service. This full-time role offers a collaborative team and opportunities to impact patient care.

Qualifications

• 2+ years of client service experience, preferably in a veterinary setting.
• Vet experience is a big plus.
• Strong multitasking and attention to detail.
• Friendly, bubbly personality and calm under pressure.
• Ability to stay organized in a fast-paced clinic.

Responsibilities

• Greet clients and pets with energy and professionalism.
• Handle high call volume, emails, and texts.
• Schedule appointments and maintain accurate records.
• Explain pet care, vaccines, and treatments clearly.
• Process payments and keep day-to-day tasks running smoothly.
• Keep the lobby welcoming and organized.

Skills

2+ years client service

vet experience

multitasking

friendly personality

calm under pressure

Job description

Urbanpetvet in Westmont, IL is seeking an Experienced Veterinary Client Service Coordinator to be the face of our hospital and keep the front desk running smoothly.

You will welcome clients and pets, manage a fast-paced day, schedule appointments, maintain accurate records, and communicate pet care clearly while delivering friendly service. This full-time role offers a collaborative team and opportunities to impact patient care.