Experienced Veterinary Client Service Coordinator

Urbanpetvet; Westmont (IL); On-site; USD 34,000 - 45,000; Full time

Job summary

Urbanpetvet in Westmont, IL is seeking an Experienced Veterinary Client Service Coordinator to be the face of our hospital and keep the front desk running smoothly.

You will welcome clients and pets, manage a fast-paced day, schedule appointments, maintain accurate records, and communicate pet care clearly while delivering friendly service. This full-time role offers a collaborative team and opportunities to impact patient care.

Qualifications

• 2+ years of client service experience, preferably in a veterinary setting.
• Vet experience is a big plus.
• Strong multitasking and attention to detail.
• Friendly, bubbly personality and calm under pressure.
• Ability to stay organized in a fast-paced clinic.

Responsibilities

• Greet clients and pets with energy and professionalism.
• Handle high call volume, emails, and texts.
• Schedule appointments and maintain accurate records.
• Explain pet care, vaccines, and treatments clearly.
• Process payments and keep day-to-day tasks running smoothly.
• Keep the lobby welcoming and organized.

Skills

2+ years client service

vet experience

multitasking

friendly personality

calm under pressure

Job description

Description

Love pets? Thrive in fast-paced environments? This could be the job for you.

Experienced Veterinary Client Service Coordinator
35 N Cass Ave Westmont, IL 60559 | Full-Time

Why You’ll Love This Role

Be the face of our hospital and the reason clients keep coming back. If you’re upbeat, organized, and love a busy day that flies by—this is your spot.

What You’ll Do

• Welcome clients + pets with energy and professionalism
• Handle high call volume, emails, and texts
• Schedule appointments + manage accurate records
• Communicate clearly about pet care, vaccines, and treatments
• Process payments and keep day-to-day tasks running smoothly
• Keep the lobby clean, organized, and inviting

What You Bring

• 2+ years client service experience (vet experience = big plus)
• Strong multitasking skills + attention to detail
• A friendly, bubbly personality
• Ability to stay calm and efficient in a fast-paced environment

The Reality

• On your feet, moving, multitasking most of the day
• Lifting up to 30 lbs regularly (50 lbs occasionally)
• Working around animals, noise, and a busy clinic atmosphere

Why Join Us?

• Privately owned, growing hospital (your ideas matter!)
• Supportive team + positive culture
• Make a real impact on pets and their people