Pet Health Concierge & Client Experience Lead

VCA Inc.; United States; Hybrid; USD 20,664 - 25,747; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vision Insurance

Generous Retirement Plans (401(k) and Roth)

Paid Time Off and Holidays

Flexible Spending Accounts (FSA)

Health Savings Account (HSA)

Job summary

VCA Inc. is seeking a Client Service Coordinator to enhance client experiences and optimize the flow of pets through the hospital. The role involves promoting services, educating pet owners, and ensuring a pleasant environment for clients and their pets.

Successful candidates will demonstrate strong leadership, exceptional communication skills, and a passion for exceptional client service in a fast-paced environment.

Qualifications

• High School Diploma or equivalent preferred.
• Ability to work in a customer service environment.
• Fluent English in reading, writing, and speaking.

Responsibilities

• Drive the flow of clients and pets through the hospital.
• Maximize productivity of the veterinary medical team.
• Educate clients about preventative care and hospital services.

Skills

Leadership

Customer Focus

Integrity & Trust

Communication Skills

Client Service Skills

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

VCA Inc. is seeking a Client Service Coordinator to enhance client experiences and optimize the flow of pets through the hospital. The role involves promoting services, educating pet owners, and ensuring a pleasant environment for clients and their pets.

Successful candidates will demonstrate strong leadership, exceptional communication skills, and a passion for exceptional client service in a fast-paced environment.