Pet Care Front Desk & Client Experience Lead

Accreditation Council for Graduate Medical Education; Austin (TX); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental Insurance

Vision insurance

Employee discounts

Flexible schedules

401K with company match

Training and Career development

Job summary

Austin Urban Vet Center is hiring a Veterinary Client Service Coordinator to be the welcoming face of the clinic in Austin, TX. You’ll support doctors, technicians, and staff by handling front desk duties, scheduling, and client communications with a compassionate, detail-oriented approach.

As the first point of contact, you will manage appointments, process payments, and maintain accurate medical records, while delivering a calm, helpful experience for pets and their families in a fast-paced

Qualifications

• High school diploma or equivalent
• Excellent customer service and communication skills
• Strong attention to detail and organizational abilities
• Ability to multitask in a fast-paced veterinary environment
• Basic computer proficiency
• Strong problem-solving skills and sound judgment
• Ability to accurately handle financial transactions
• Dependable, punctual, and team-oriented
• Legally authorized to work in the United States
• Experience with veterinary practice management software

Responsibilities

• Welcome clients, visitors, and patients with a friendly and professional demeanor
• Provide exceptional customer service in person, over the phone, and via email
• Listen empathetically and communicate clearly with clients
• Schedule, confirm, reschedule, and cancel appointments
• Answer multi-line phone systems professionally and efficiently
• Route emergency calls appropriately
• Document client communications in hospital software
• Prepare and maintain medical records
• Process client payments and invoices
• Maintain organized records and hospital communications
• Collaborate with veterinary staff to optimize patient flow
• Monitor lobby cleanliness and appearance
• Assist with aftercare documentation and pet memorial services
• Troubleshoot client concerns and seek solutions proactively

Skills

Customer service

Communication skills

Attention to detail

Multitasking

Phone etiquette

Team-oriented

Calm under pressure

Problem solving

Legal eligibility to work in US

Education

High school diploma or equivalent

Tools

Practice management software

Job description

Austin Urban Vet Center is hiring a Veterinary Client Service Coordinator to be the welcoming face of the clinic in Austin, TX. You’ll support doctors, technicians, and staff by handling front desk duties, scheduling, and client communications with a compassionate, detail-oriented approach.

As the first point of contact, you will manage appointments, process payments, and maintain accurate medical records, while delivering a calm, helpful experience for pets and their families in a fast-paced