Veterinary Client Experience Coordinator

Innovetive PetCare; Austin (TX); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental Insurance

Vision insurance

Employee discounts

Flexible schedules

401K with company match

Training and Career development

Job summary

Austin Urban Vet Center is seeking an enthusiastic Client Service Coordinator to be the first point of contact for clients, ensuring a warm welcome and smooth check-in through check-out, coordinating appointments and communicating with the veterinary team.

This full-time role requires strong customer service, excellent communication, multitasking in a fast-paced clinic, basic computer skills, and the ability to handle payments and medical records while supporting pets and their families.

Qualifications

• High school diploma or equivalent required.
• Excellent customer service and communication skills required.
• Strong attention to detail and organizational abilities.
• Ability to multitask in a fast-paced veterinary environment.
• Basic computer proficiency required.
• Strong problem-solving skills and sound judgment.
• Ability to accurately handle financial transactions.
• Dependable, punctual, and team-oriented.
• Legally authorized to work in the United States.

Responsibilities

• Welcome clients, visitors, and patients with a friendly and professional demeanor.
• Provide exceptional customer service in person, over the phone, and via email.
• Listen empathetically and communicate clearly with clients.
• Schedule, confirm, reschedule, and cancel appointments.
• Answer multi-line phone systems professionally and efficiently.
• Process client payments and invoices; explain payment options.
• Prepare and maintain medical records and hospital communications.
• Collaborate with veterinary staff to optimize patient flow.

Education

High school diploma or equivalent

Tools

Veterinary practice management software

Job description

Austin Urban Vet Center is seeking an enthusiastic Client Service Coordinator to be the first point of contact for clients, ensuring a warm welcome and smooth check-in through check-out, coordinating appointments and communicating with the veterinary team.

This full-time role requires strong customer service, excellent communication, multitasking in a fast-paced clinic, basic computer skills, and the ability to handle payments and medical records while supporting pets and their families.