Veterinary Client Services Specialist - Front Desk

VSC; Vienna (VA); On-site; USD 27,552 - 31,684; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match up to 4%

Generous paid time off

Continuing education yearly allowance

Mental Health Resources

Company paid bonding leave

Pet care discounts

Pet Diagnostics discounts

Pet Food discounts

Pet Insurance discounts

Job summary

Veterinary Surgical Centers (VSC) in Vienna, VA, seeks a friendly Client Service Representative to be the first point of contact for clients and patients. The role involves front desk duties, appointment coordination, and basic pet-care guidance in a fast-paced veterinary setting.

The ideal candidate has a high school diploma and experience as a veterinary receptionist/CSR, with a calm demeanor and strong people skills.

Qualifications

• High school diploma or equivalent.
• Previous experience as a Veterinary Receptionist/CSR preferred.
• Comfortable with the pace of a busy office.
• A team player with genuine compassion for pets and their people.

Responsibilities

• Answer a multi-line phone system quickly, professionally, and with a smile in your voice
• Warmly greet clients and prepare patient files
• Manage client correspondence and keep financial records up to date
• Answer basic animal care questions and explain routine procedures
• Educate clients on over-the-counter products like flea and tick prevention
• Admit patients and handle medical records accurately
• Prepare invoices and handle payment transactions
• Relay phone, fax, and email messages promptly and accurately

Skills

Customer service

Team player

Compassion for pets

Education

High school diploma or equivalent

Job description

Veterinary Surgical Centers (VSC) in Vienna, VA, seeks a friendly Client Service Representative to be the first point of contact for clients and patients. The role involves front desk duties, appointment coordination, and basic pet-care guidance in a fast-paced veterinary setting.

The ideal candidate has a high school diploma and experience as a veterinary receptionist/CSR, with a calm demeanor and strong people skills.