Veterinary Client Experience Specialist

AmeriVet; Tampa (FL); Sur place; USD 21 000 - 28 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Training opportunities

Mentorship

Bonuses

Mental health support

Collaborative culture

AmeriVet benefits

Résumé du poste

AmeriVet's Animal Doctors of South Tampa is seeking a friendly Client Service Representative to join our busy veterinary hospital in the Tampa Bay area. You will be the first point of contact for clients and their pets, greet them warmly, answer phones, collect histories, schedule appointments, and communicate with the medical team in a fast-paced setting.

This full-time role involves handling payments, keeping accurate records in our practice management system, sending reminders, and supporting

Qualifications

• Previous veterinary reception, veterinary customer service, healthcare reception, or similar experience required
• Able to work rotating Saturdays
• Excellent communication and customer service skills
• Comfortable working in a busy, fast-paced environment
• Strong organization and attention to detail
• Ability to multitask while maintaining a positive and professional attitude
• Comfortable learning and using computer systems and veterinary software
• Compassionate and comfortable communicating with clients who may be stressed or emotional
• A genuine love for animals and interest in veterinary medicine
• High school diploma or equivalent

Responsabilités

• Welcome clients and their pets with a friendly, professional attitude
• Answer phones and respond to client questions and requests
• Gather accurate patient history and information and communicate appropriately with the medical team
• Schedule and coordinate appointments and follow-up care
• Provide clients with clear discharge and follow-up instructions
• Process payments, financing, and other transactions accurately
• Maintain accurate client and patient information in our practice management system
• Send appointment reminders, confirmations, and follow-up communications
• Make outbound calls to help reconnect with clients who are overdue for care
• Educate clients about preventive care, hospital services, and available resources
• Help maintain a clean, organized, and welcoming reception area
• Work closely with our veterinary team to keep patient flow moving efficiently
• Assist with other hospital and client-service needs throughout the day

Connaissances

Customer service

Communication

Organization

Multitasking

Attention to detail

Compassion

Formation

High school diploma

Outils

Practice management software

Computer systems

Description du poste

AmeriVet's Animal Doctors of South Tampa is seeking a friendly Client Service Representative to join our busy veterinary hospital in the Tampa Bay area. You will be the first point of contact for clients and their pets, greet them warmly, answer phones, collect histories, schedule appointments, and communicate with the medical team in a fast-paced setting.

This full-time role involves handling payments, keeping accurate records in our practice management system, sending reminders, and supporting