Veterinary Client Services Specialist | Growth & Benefits

AmeriVet Veterinary Partners; Tampa (FL); Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Benefits through AmeriVet

Training and development

Mentorship and career growth

Résumé du poste

AmeriVet Veterinary Partners is seeking a friendly, organized Client Service Representative to join our busy veterinary hospital in Tampa. You will be one of the first contacts for clients, greeting pets and people with professionalism while supporting the medical team and ensuring smooth daily operations.

The role requires experience in veterinary reception or related fields, excellent communication, and a calm demeanor in a fast-paced environment.

Qualifications

• Prior veterinary reception or healthcare receptionist experience required.
• Able to work rotating Saturdays.
• Excellent communication and customer service skills.
• Comfortable in a busy, fast-paced environment.

Responsabilités

• Welcome clients and their pets with a friendly, professional attitude.
• Answer phones and respond to client questions and requests.
• Gather accurate patient history and information and communicate with the medical team.
• Schedule and coordinate appointments and follow-up care.
• Provide clients with clear discharge and follow-up instructions.
• Process payments, financing, and other transactions accurately.
• Maintain accurate client and patient information in the practice management system.
• Send appointment reminders, confirmations, and follow-up communications.
• Make outbound calls to reconnect with clients who are overdue for care.
• Educate clients about preventive care, hospital services, and available resources.
• Help maintain a clean, organized, and welcoming reception area.
• Work closely with our veterinary team to keep patient flow moving efficiently.
• Assist with other hospital and client-service needs throughout the day.

Connaissances

Veterinary reception experience

Customer service

Multitasking

Communication skills

Organization

Formation

High school diploma or equivalent

Outils

Practice management software

Veterinary software

Description du poste

AmeriVet Veterinary Partners is seeking a friendly, organized Client Service Representative to join our busy veterinary hospital in Tampa. You will be one of the first contacts for clients, greeting pets and people with professionalism while supporting the medical team and ensuring smooth daily operations.

The role requires experience in veterinary reception or related fields, excellent communication, and a calm demeanor in a fast-paced environment.