Veterinary Client Services Specialist | Rotating Saturdays

85857 Animal Doctors of South Tampa; Tampa (FL); On-site; USD 34,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

Mental health resources

Paid time off

401(k) matching

Student loan assistance

Career development

Job summary

Animal Doctors of South Tampa is seeking a friendly, organized Client Service Representative to join our busy veterinary hospital. We provide wellness and vaccination care, urgent and critical care, dentistry, and surgeries, with you as a first contact to create a positive experience for pets and families.

This full-time role requires Monday–Friday hours with a rotating Saturday schedule. You will greet clients, answer phones, schedule appointments, process payments, and support the medical team

Qualifications

• Previous veterinary reception experience or veterinary customer service is required.
• Able to work rotating Saturdays.
• Excellent communication and customer service skills.
• Comfortable in a busy, fast-paced environment.
• Strong organization and attention to detail.
• Ability to multitask while staying positive and professional.
• Comfortable learning and using veterinary software.

Responsibilities

• Welcome clients and their pets with a friendly, professional attitude.
• Answer phones and respond to client questions and requests.
• Gather accurate patient history and communicate with the medical team.
• Schedule and coordinate appointments and follow-up care.
• Provide clear discharge and follow-up instructions to clients.
• Process payments, financing, and other transactions accurately.
• Maintain accurate client and patient information in the practice management system.
• Send appointment reminders and follow-up communications.
• Make outbound calls to reconnect with overdue clients for care.
• Educate clients about preventive care and available resources.
• Help maintain a clean, organized reception area.
• Collaborate with the veterinary team to keep patient flow moving smoothly.

Skills

Customer service

Communication

Multitasking

Organizational skills

Phone etiquette

Teamwork

Education

High school diploma or equivalent

Tools

Practice management software

Job description

Animal Doctors of South Tampa is seeking a friendly, organized Client Service Representative to join our busy veterinary hospital. We provide wellness and vaccination care, urgent and critical care, dentistry, and surgeries, with you as a first contact to create a positive experience for pets and families.

This full-time role requires Monday–Friday hours with a rotating Saturday schedule. You will greet clients, answer phones, schedule appointments, process payments, and support the medical team