Veterinary Client Service Specialist - Growth & Perks

Animaldoctorstampa; Tampa, Northern (FL, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay based on experience

Training and development opportunities

Mentorship and career growth

Performance bonus opportunities

AmeriVet benefits

Job summary

Animal Doctors of South Tampa is seeking a friendly Client Service Representative to join our busy veterinary hospital serving the Tampa Bay area.

As the first point of contact, you will welcome clients and their pets, answer phones, gather history, schedule visits, handle payments, and help educate families about preventive care while supporting the veterinary team.

We offer competitive pay based on experience and a supportive team environment.

Qualifications

• Previous veterinary reception, veterinary customer service, healthcare reception, or similar experience required.
• Able to work rotating Saturdays.
• Excellent communication and customer service skills.
• Comfortable working in a busy, fast-paced environment.
• Strong organization and attention to detail.
• Ability to multitask while maintaining a positive and professional attitude.
• Comfortable learning and using computer systems and veterinary software.
• A genuine love for animals and interest in veterinary medicine.
• High school diploma or equivalent.

Responsibilities

• Welcome clients and their pets with a friendly, professional attitude.
• Answer phones and respond to client questions and requests.
• Gather accurate patient history and information and communicate with the medical team.
• Schedule and coordinate appointments and follow-up care.
• Provide clients with clear discharge and follow-up instructions.
• Process payments, financing, and other transactions accurately.
• Maintain accurate client and patient information in our practice management system.
• Send appointment reminders, confirmations, and follow-up communications.
• Make outbound calls to reconnect with clients overdue for care.
• Educate clients about preventive care, hospital services, and available resources.
• Help maintain a clean, organized reception area.
• Work closely with the veterinary team to keep patient flow moving.
• Assist with other hospital and client-service needs.

Skills

Veterinary reception

Customer service

Multitasking

Education

High school diploma

Tools

Practice management software

Computer systems

Job description

Animal Doctors of South Tampa is seeking a friendly Client Service Representative to join our busy veterinary hospital serving the Tampa Bay area.

As the first point of contact, you will welcome clients and their pets, answer phones, gather history, schedule visits, handle payments, and help educate families about preventive care while supporting the veterinary team.

We offer competitive pay based on experience and a supportive team environment.