Vet Clinic Client Care Specialist

Abqpetcarehospital; Houston (TX); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with employer match

Paid time off

Job summary

Abqpetcarehospital in Houston, Texas, is seeking a Customer Service Representative to serve as the primary point of contact for clients in a busy veterinary clinic. This role requires exceptional customer service skills and responsibilities include scheduling appointments, managing client communications, and processing payments. Ideal candidates will have experience in a veterinary setting, strong emotional resilience, and familiarity with veterinary terminology. A comprehensive benefits package, including medical, dental, vision, and 401k, is offered.

Qualifications

• Experience in a Veterinary Clinic or animal care setting.
• Knowledge of common veterinary terminology and services.
• Emotional resilience when dealing with injured, sick, or grieving pets.

Responsibilities

• Greet clients and patients warmly in person and over the phone.
• Schedule, confirm, and manage appointments efficiently.
• Process payments, invoices, and insurance documentation accurately.

Skills

Customer Service

Veterinary Terminology

Bilingual

Animal Handling

Emotional Resilience

Job description

Abqpetcarehospital in Houston, Texas, is seeking a Customer Service Representative to serve as the primary point of contact for clients in a busy veterinary clinic. This role requires exceptional customer service skills and responsibilities include scheduling appointments, managing client communications, and processing payments. Ideal candidates will have experience in a veterinary setting, strong emotional resilience, and familiarity with veterinary terminology. A comprehensive benefits package, including medical, dental, vision, and 401k, is offered.