Veterinary Client Experience Specialist

Accreditation Council for Graduate Medical Education; Morristown (NJ); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Job summary

Morristown Animal Hospital in Morristown, NJ, is seeking a Client Service Representative to join our AAHA-accredited veterinary medical facility. You will greet clients, manage patient files, process invoices, and handle communications with clients using a multi-line system.

We offer a comprehensive benefits package and a supportive team environment. Prior veterinary hospital experience is preferred, and a high school diploma or equivalent is required for consideration.

Qualifications

• High school diploma or equivalent required.
• At least one year of prior experience in a veterinary hospital preferred.

Responsibilities

• Answers telephone calls quickly, efficiently and in a professional and friendly manner using a multi-line system.
• Warmly greets clients.
• Prepares patient files.
• Receives and relays client correspondence and updates client financial records.
• Answers client inquiries about basic animal care questions and routine procedures.
• Educates clients on over-the-counter products such as flea and tick preventions.
• Admits patients and handles medical records entries accurately.
• Prepares client invoices for services performed.
• Handles payment transactions.
• Receives and relays telephone, fax, and email messages accurately and promptly.

Skills

Customer service

Education

High school diploma or equivalent

Job description

Morristown Animal Hospital in Morristown, NJ, is seeking a Client Service Representative to join our AAHA-accredited veterinary medical facility. You will greet clients, manage patient files, process invoices, and handle communications with clients using a multi-line system.

We offer a comprehensive benefits package and a supportive team environment. Prior veterinary hospital experience is preferred, and a high school diploma or equivalent is required for consideration.